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Call us on 01707 331133

  • Mon to Fri09:00 - 17:00
  • Saturday09:00 - 13:00
  • SundayClosed
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Call us on 01707 331133

  • Mon to Fri09:00 - 17:00
  • Saturday09:00 - 13:00
  • SundayClosed

About Us

Book and Travel with us in Complete Confidence

We want to reassure you that you can book and travel with us in complete confidence. We've always had flexible booking conditions and we are more committed than ever to offer the flexibility you need.

Covid-Safe Travel

  • Our detailed Covid-19 safety guidelines remain in place, and we will only operate a holiday when we are confident that your holiday can operate safely, and with your wellbeing and enjoyment in mind.
  • We continue to monitor UK government, public health and industry advice as well as keeping in continual contact with our partners overseas to monitor local conditions.
  • Our small groups are accompanied by our trained and knowledgeable leaders. You will always have someone on the ground with you during your holiday to adapt local arrangements if necessary. And of course, our leaders are supported 24/7 not just by our overseas partners but by our experienced head office team.
  • We remain committed to monitoring events and conditions overseas and will endeavour to keep you informed of any important information as soon as possible.

Secure Financial Protection 

  • In today’s changeable climate it’s good to know you are holidaying with a safe and reliable travel partner. We are fully bonded with and regulated by all the major travel authorities. ATOL, ABTA and AITO ensure you get the holiday service and protection you can trust.
  • We provide a surcharge policy* and with no credit or debit card fees, you can relax knowing we give 100% financial protection. This commitment to high standards in managing all aspects of your holiday means we are always by your side from when you book your holiday with us, until your return home.

*All our prices are guaranteed against surcharges except for rises in fuel cost, taxes, or exchange rates.



Our Refund Guarantee

  • If we have to cancel your holiday for any reason, we will always do our very best to offer you an alternative, either a different departure date or perhaps another holiday of your choice.  In the unlikely event that we are unable to do this, we would offer a full refund but we would of course work hard to secure you a different holiday option in the first instance. We know how important your holidays are, and we will always strive to offer you a suitable option for travel.
  • Before the balance due date, if you need to cancel your booking, our standard loss of deposit cancellation terms as per our booking conditions apply.
  • After the balance due date, if you need to cancel your booking, our standard cancellation terms as per our booking conditions apply. If your reason for cancellation is covered by insurance, you may be able to reclaim these charges.



Making Changes to your Booking

  • If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes, but it may not always be possible.
  • Any request for changes to be made must be in writing and you will be asked to pay an administration charge as per our terms and conditions and any further cost we incur in making this alteration. Please see below for further information.



More information on our deposit policy, and booking transfers

Making changes before the balance due date

  • This flexible deposit policy applies up to two weeks before the balance due date for your holiday and excludes any non-refundable deposits. Balance due dates are as per our terms and conditions of booking, if you wish to make any changes to your booking, please notify us

      • up to 10 weeks prior to departure for UK holidays, 
      • up to 12 weeks prior to departure for short haul bookings 
      • up to 16 weeks prior to departure date for long haul bookings and Cruise & Walk bookings
  • The option to switch your booking to a later date can only be actioned once for any booking. Any subsequent cancellations will be subject to our standard cancellation terms. 
  • The booking conditions applying to the new booking will be those in place at the time of rebooking

Making changes after the balance due date 

  • We will do our best to make changes for you, but this may not always be possible as we will have made commitments to our suppliers. Any supplementary costs incurred in making a change to your booking will be passed on to you in addition to the administrative charge.
  • All monies received will be transferred to your amended booking, irrespective of new future departure and balance due dates but these will not include any non-refundable costs.
  • Should a transfer be possible, the client will be responsible to pay the difference if the rebooked tour is priced higher than the original tour, or should the rebooked tour be lower in price, we will issue a credit note for the difference that will remain valid for the period of 12 months after the date of issue.
  • The credit voucher must be redeemed against a new booking within 12 months of issue - you don’t need to travel in that 12 month period, just have applied the credit to another trip. 
  • The option to switch your booking to a later date can only be actioned once for any booking. Any subsequent cancellations will be subject to our standard cancellation terms.
  • The booking conditions applying to the new booking will be those in place at the time of rebooking.

Non-recoverable costs

  • When you first make your booking, we may need to commit to certain services straight away to secure your holiday. These might include paying for flights that need to be booked and paid for up-front, or even costs to confirm specific accommodation or excursionsWe’ll tell you about these costs at the time of booking and they will form part of your non-refundable deposit.
  • As your holiday departure date draws near, there may be other costs we pay in advance, to our ground handlers, to secure services such as accommodation, transport, or entrance tickets and these are described as non-recoverable costs. These costs will vary depending on your chosen holiday and how close to the departure you cancel your booking, but generally, the closer to your departure date, the more costs we may have committed to and subsequently, the less we will be able to refund.


Last Update Friday 13th May 2022



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