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More information on our deposit policy, and booking transfers

Making changes before the balance due date

• This flexible deposit policy applies up to two weeks before the balance due date for your holiday and excludes any non-refundable deposits. Balance due dates are as per our terms and conditions of booking, if you wish to make any changes to your booking, please notify us

  • up to 10 weeks prior to departure for UK holidays, 
  • up to 12 weeks prior to departure for short haul bookings 
  • up to 16 weeks prior to departure date for long haul bookings and Cruise & Walk bookings
• The option to switch your booking to a later date can only be actioned once for any booking. Any subsequent cancellations will be subject to our standard cancellation terms. 
• The booking conditions applying to the new booking will be those in place at the time of rebooking

Making changes after the balance due date 

• We will do our best to make changes for you, but this may not always be possible as we will have made commitments to our suppliers. Any supplementary costs incurred in making a change to your booking will be passed on to you in addition to the administrative charge.
• All monies received will be transferred to your amended booking, irrespective of new future departure and balance due dates but these will not include any non-refundable costs.
• Should a transfer be possible, the client will be responsible to pay the difference if the rebooked tour is priced higher than the original tour, or should the rebooked tour be lower in price, we will issue a credit note for the difference that will remain valid for the period of 12 months after the date of issue.
• The credit voucher must be redeemed against a new booking within 12 months of issue - you don’t need to travel in that 12 month period, just have applied the credit to another trip. 
• The option to switch your booking to a later date can only be actioned once for any booking. Any subsequent cancellations will be subject to our standard cancellation terms.
• The booking conditions applying to the new booking will be those in place at the time of rebooking.

Non-recoverable costs

• When you first make your booking, we may need to commit to certain services straight away to secure your holiday. These might include paying for flights that need to be booked and paid for up-front, or even costs to confirm specific accommodation or excursions. We’ll tell you about these costs at the time of booking and they will form part of your non-refundable deposit.
• As your holiday departure date draws near, there may be other costs we pay in advance, to our ground handlers, to secure services such as accommodation, transport, or entrance tickets and these are described as non-recoverable costs. These costs will vary depending on your chosen holiday and how close to the departure you cancel your booking, but generally, the closer to your departure date, the more costs we may have committed to and subsequently, the less we will be able to refund.

Last Update Friday 13th May 2022