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Call us on 01707 331133

  • Mon to Fri9.00am - 5.00pm
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Call us on 01707 331133

  • Mon to Fri9.00am - 5.00pm
  • SaturdayClosed
  • SundayClosed
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Covid-19 Refund Promise

While the world might feel a little uncertain, you can still book with us in complete confidence. We've always had flexible booking conditions and in these uncertain times we are more commited than ever to offer the flexibility you need.

If you’re thinking of booking a guided walking holiday, let the experts show you the way. With over 70 years' experience, as the world reopens, you can continue to book and travel with confidence with us.

We understand that plans change and so we have always had flexible and fair booking conditions. 

With flexibility more important than ever, we've taken additional steps to ensure you can book and travel without worry, including reducing the balance due dates to just 4 weeks before departure for all UK and Short Haul holidays departing before 31 March 2021.


Our Covid 19 Refund Promise

If you have to cancel your holiday up to and including the day of departure, due to Covid-19 restrictions (local lockdown or self-isolation), you can request either a full refund of recoverable costs or a free-of-charge transfer to a later date or another holiday (less any non-recoverable costs).

Guaranteed Refund If We Cancel Your Holiday

If we are unable to your operate your holiday due to Covid-19, or for any other reason, you can transfer your booking to a later departure, choose another holiday, or request a full cash refund. Refunds will be processed within 14 days. 

Covid-Safe Travel

We will only run holidays when all elements of a trip meet our strict covid-safe criteria. This means we will only operate to destinations where you don't have to quarantine at either end, are open to tourists, we know in advance there will be reliable airline access and every element is covid-safe.

Secure Financial Protection

We are fully bonded and regulated to ensure you have the protection you can trust. Your flight inclusive holiday is protected though our ATOL membership and all other holidays are covered under our ABTA bond.


Non-recoverable costs: costs that we incur on your booking, such as paying for flights, activities or to secure accommodation in advance.

Travel with Confidence

The safety and wellbeing of our clients, tour leaders and suppliers will remain our priority and every element of your trip will be done in a safe and responsible way.

Although you’ll see some changes in the way we operate, we are aiming to provide as close to a ‘normal’ holiday as we can. We aim to keep inconveniences to a minimum, allow our tour leaders the flexibility to adapt arrangements locally if necessary and keep you informed all the way.

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