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Call us on 01707 331133

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Call us on 01707 331133

  • Mon to Fri09:00 - 17:00
  • SaturdayClosed
  • SundayClosed
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Covid-19 Refund Promise

While the world might feel a little uncertain, you can still book with us in complete confidence. We've always had flexible booking conditions and in these uncertain times we are more committed than ever to offer the flexibility you need.

Our Covid 19 Refund Promise

If you are booked to travel on one of our holidays and are unable to do so because you or your travelling companion/any of your booking party is either diagnosed with COVID-19 or are requested to self-isolate (in accordance with the applicable UK Covid-19 government guidance), you may cancel your booking on the following terms:

  • You may cancel for a COVID- 19 reason within four weeks of departure up to and including the day of departure.
  • We will offer you a cash refund of any recoverable costs of your holiday (for more information about recoverable costs see below)
  • The right to cancel in accordance with these terms applies to any new booking until further notice. We reserve the right to withdraw our COVID-19 promise at any time.

Guaranteed Refund If We Cancel Your Holiday

If we are unable to operate your holiday due to Covid-19, or for any other reason, you can transfer your booking to a later departure, choose another holiday, or request a full cash refund. Refunds will be processed within 14 working days.

Flexible Deposits

Deposits - To secure a booking we require a non-refundable deposit. As we recognise flexibility is key, we have introduced our flexible deposit policy which allows you to transfer it to a new booking. Our tours fill up quickly, so to guarantee your choice of tour and departure date it is best to book as early as possible.

Flexible deposits

  • If anything comes up that prevents you travelling you have the flexibility to switch your booking to a different tour or a different date, with no financial penalty. We understand you may feel uneasy in these uncertain times so if you decide you’d prefer to defer travel to a later date or to a different destination, you can do so. Just let us know by emailing us, and we’ll issue you a credit voucher for 100% of your deposit payment, which can be redeemed against another booking.
  • The flexible deposit policy applies only up to the balance due date for your holiday, and excludes any non-refundable services. These are services that RWH pays for in advance and cannot be recovered – eg. flights booked with low-cost airlines such as Easyjet.

Secure Financial Protection

We are fully bonded and regulated to ensure you have the protection you can trust. Your flight inclusive holiday is protected though our ATOL membership and all other holidays are covered under our ABTA bond.


Covid-Safe Travel

We will only run holidays when all elements of a trip meet our strict covid-safe criteria. This means we will only operate to destinations which are open to tourists, we know in advance there will be reliable airline access and every element is covid-safe. We will only operate to destinations where we aware in advance that you don't have to quarantine on arrival.  

Non-recoverable costs: 

When choosing to take a credit note or to transfer to another departure it is important to be aware that there are two kinds of cost which we may have incurred on your behalf. Those that form part of your deposit, which we refer to as ‘non-refundable deposits’ and costs that we incur closer to your departure date, known as ‘non-recoverable costs’. When you first make your booking, we may need to commit to certain services straight away to secure your trip. These might include paying for flights that need to be booked and paid for up-front or even costs to confirm specific accommodation at peak times.


 


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