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Call us on 01707 331133

  • Mon to Fri9.00am - 6.00pm
  • Saturday9:15am - 12:00pm
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Call us on 01707 331133

  • Mon to Fri9.00am - 6.00pm
  • Saturday9:15am - 12:00pm
  • SundayClosed

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Frequently Asked Questions

Can't find what you're looking for? Please contact the team through our Contact page.

Booking

  • How do I book online?

    Booking online couldn’t be easier. Once you have found the holiday you want and made sure you’ve understood the grade of the holiday simply click the ‘Book Now’ button for your chosen departure. Follow the on-screen instructions and make a payment using our secure payment system. Depending on how close to departure you are booking you might be asked to pay either the deposit or the entire balance. 

    If all the parts of your chosen holiday are fully available, you will receive an email message confirming your booking straight away. 

    In the event that any aspect of your holiday, such as a flight or your chosen room type, is unavailable at the time of booking you will be given a booking reference and an on-screen indication that your booking has been noted, we will then endeavour to secure all missing aspects of your holiday arrangement and contact you in due course as soon as possible.

  • Can I make a change after I have already booked?

    If after booking you wish to make changes to your holiday arrangement, we will endeavour to assist you, however additional charges may apply.

    If you or someone else on the booking are unable to proceed with the holiday, you can request to transfer your booking to some one else. Please see Section 5 of our Booking Conditions for more details.

    If you're booked to share a room with another group member and change your mind after the holiday has started, please note that we cannot accept any additional costs resulting from the provision of alternative or additional accommodation. This may involve the payment of two single supplements. Such payments should be made locally at the time of the change.

  • Can I call to book my holiday?

    You can call to make a booking on 01707 331133. 

    When you call, we will ask you to provide your passport details for holidays including flights or a cruise, as well as your travel insurance details if you are not purchasing a policy from us. Don’t worry if you have not got these details with you at the time of booking, as you can let us know at any time before the date your holiday balance payment is due. 

    At this time, you will need to confirm that you had read and accepted our holiday Terms & Conditions available on this website or in the relevant brochure.

  • Can I book via a travel agent?

    We are very happy to be able to work with Travel Agents! 

    If you are an agent and want to book with us, please contact our sales department who will be able to send you a standard agency agreement. Bookings would be subject to the agreement in accordance with current UK regulations.

    If we do not already have you on our records, we would ask that you send us an email requesting to be added to our system, adding your agency contact details i.e. address, telephone number, generic email address, ABTA number and VAT number. Once added we will then send you your agency agreement and password to use the website Travel Agency Log-in.

  • Can I book before a holiday is on sale?

    Should a holiday or individual departure date not be on sale yet, you can make a no-commitment Advance Registration for the holiday. When the holiday is priced and ready to go on sale, we will contact you to offer you an early opportunity to make a confirmed booking.

    Although we will ask you to pay a deposit at the time of making the Advance Registration, should you not wish to proceed with the booking we will refund your deposit in full or alternatively we can transfer this to another booking for you.

    Please call 01707 331133 or click the Enquire button against the provisional departure date.

  • How do I book a holiday for a private group?

    Organising a group holiday can be an exciting but an onerous responsibility. There’s so much to think about, so why not leave the hard work to us? Our Private Groups Specialists can put together specific walking programmes for your walking club or group of friends and if our standard brochure arrangements don’t suit you, we will aim to adjust a holiday to suit your needs.

    Always on hand to deal with even the most challenging requests our Private Groups team are ready to take your call on 01707 386723 or email [email protected]

  • How much will I need to pay as a deposit?

    A non-refundable deposit must be paid at the time of booking as follows:

    UK Holidays: £100

    Short Haul holidays: £100 

    Long Haul holidays (tour code beginning with 4): £150

    Cruise & Walk holidays: £200

    If you book any regional flight as a part of your holiday booking, the cost of this must be paid at the time of booking together with your deposit. Regional flight costs are non-refundable.

    When bookings are made within 8 weeks (for UK holidays), 10 weeks (for short haul holidays), 12 weeks (for long haul holidays) or 14 weeks (for Cruise & Walk holidays) the whole of the holiday cost is due at the time of booking.

  • When do I have to pay the full holiday cost?

    The balance of the holiday price and the date this balance is due to be paid will be shown on your Confirmation of Booking invoice.

    UK Holidays: 8 weeks before departure

    Short Haul holidays: 10 weeks before departure 

    Long Haul holidays (tour code beginning with 4): 12 weeks before departure

    Cruise & Walk holidays: 14 weeks before departure

    In the unlikely event that a surcharge subsequently becomes applicable to your holiday, an amended invoice will be sent to you no later than ten weeks prior to departure. We do not usually issue receipts; please advise us if you require one.

  • How can I pay?

    To pay by debit or credit card please either call our accounts department on 01707 320226, or log into the Manage Booking area of our website. 

    We do not charge any card processing fees for payments made by debit or credit card.

    You can also make payment by means of a bank transfer. Please quote your booking reference number.

    Our bank payment details are:

    From a UK Bank:

    Sorting Code: 209312

    Account Number: 80751928

    Non-UK Bank:

    Swift Code: BARCGB22

    Account Number/IBAN: GB79 BARC 2093 1280 7519 28

  • What happens if I need to cancel my holiday?

    You can choose to cancel your holiday at any time. Any cancellations must be made in writing and all cancellations are subject to the Terms & Conditions of your booking, which you must agree to before you book with us. If the reason for your cancellation is covered under the terms of your travel insurance policy you may be able to reclaim any charged incurred.

    Period before departure in which you notify us

    Cancellation charge

    More than 98 days (Long Haul only)

    Deposit only

    Between 98 and 57 days (Long Haul only)

    30% of holiday cost

    More than 70 days (Short Haul only)

    Deposit only

    Between 70 and 57 days (Short Haul only)

    30% of holiday cost

    More than 56 days (UK only)

    Deposit only

    Between 56 and 43 days

    50% of holiday cost

    Between 42 and 15 days

    80% of holiday cost

    Within 14 days or after departure

    100% of holiday cost

    please note that Cruise & Walk holidays have different cancellation terms - please see the specific Cruise & Walk FAQ section 



  • What happens if you cancel my holiday?

    We reserve the right to cancel individual holiday departures in any circumstances, for example if the minimum number of participants necessary, in our opinion, to make the holiday commercially viable, is not achieved.

    We will endeavour to give you as much notice as possible, in the event that we need to cancel a holiday to allow you to consider an alternative date or holiday. Whenever possible we will offer you an alternative holiday option. In any event, except for reasons of:

    • Force majeure
    • Your failure to pay the balance due for your holiday
    • Concerns as to your fitness to participate in the advertised holiday arrangements come to light

    We will not cancel less than 8 weeks before your departure date for UK holidays, 10 weeks before departure for short haul holidays and 14 weeks before departure for Cruise & Walk or long haul holidays.

  • What if I have mobility issues or another disability?

    All our holidays involve a degree of physical activity, a range of terrains at times requiring a steadiness of foot, a reasonable sense of balance and, being a small group guided walking holidays, the need to move as a group during the day’s organised activities.

    We want to ensure that our holidays are accessible to as many people as possible. We also recognise that the term ‘disability’ covers a broad range of impairments, many of which have no impact on mobility or the ability to participate in our holidays. Some medical conditions may preclude some holiday activities but not necessarily others. The nature of our holidays does mean, however, that some will not be accessible to certain people with certain disabilities or impairments.

    If you have any disability or medical condition which may prevent your participation, or that of other group members, in the advertised holiday arrangements in any way, please contact us before or at the time of booking for advice.

    We are always happy to discuss any disability-related needs with you and will endeavour to make reasonable adjustments to accommodate them if full details are provided in writing at the time of booking.

    In general, for safety reasons, we require that all participants can cope reasonably with the demands of the holiday arrangements without assistance from our tour leader or other members of the group not travelling with you. We also require that all members of the group can undertake the included activities at a reasonable pace so as not to prevent other group members from completing the advertised programme without unreasonable delay.

    During the holiday, for safety reasons, there may be some walks or activities in which your disability or condition may preclude you from participation. Should this be the necessary, although your tour leader will discuss his or her concerns with you sensitively, our tour leader's decision is final.

    If we feel that we cannot meet your needs, we reserve the right to decline your booking. In addition, if, after booking your holiday, a disability-related additional need becomes evident that we cannot properly accommodate, we reserve the right to cancel your reservation.

    For your own safety and that of your travelling companions, you must agree to follow the instructions of our tour leader, local guide or other responsible local official.

  • How is my holiday protected?

    Safety, financial security and high levels of service are top priorities - we are fully bonded and regulated to ensure protection you can trust.

    Ramblers Walking Holidays is a member of ABTA (The Travel Association) and ATOL (UK Civil Aviation Authority). Every single holiday we offer to you comes with 100% financial protection so you can be sure your money and your holiday are safe with us.

    We do this in two ways: holidays where we sell you a flight as part of the package are covered under our ATOL licence; all other holidays are covered under our ABTA bond.

    ABTA

    Ramblers Walking Holidays (as a part of RWH Travel Ltd) is a member of ABTA with membership number V5094.  We were founding members of ABTA which seeks to promote high standards in its members and commits them to a rigorous Code of Conduct.

    ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan.

    For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30, Park Street, London SE1 9EQ Tel: 020 3117 0500 or visit their website.

    The above applies only to services supplied by RWH Travel Ltd and does not apply to services featured that are provided by Ageas Insurance Ltd or any other company.

    ATOL

    All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Our ATOL number is ATOL 0990.

    When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate visit the ATOL website.

  • What are my rights?

    The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018.

    Therefore, you will benefit from all EU rights applying to packages. Ramblers Walking Holidays will be fully responsible for the proper performance of the package as a whole.

    Additionally, as required by law, Ramblers Walking Holidays has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

    Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018:

    • Travellers will receive all essential information about the package before concluding the package travel contract.
    • There is always at least one trader who is liable for the proper performance of all the travel services included in the contract
    • Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
    • Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs
    • The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs
    • Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate
    • Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package
    • Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee
    • If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem
    • Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed
    • The organiser has to provide assistance if the traveller is in difficulty
    • If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Ramblers Walking Holidays has taken out insolvency protection with the CAA (for flight inclusive holidays) and ABTA (for holidays without flights). Travellers may contact these entities if services are denied because of Ramblers Walking Holidays' insolvency.

    You can download a copy of these Key Rights under the Package Travel and Linked Travel Arrangements Regulations 2018 as a PDF which can be printed.

Travel Information

  • Where can I find out about entry requirements and visas?

    Please check your destination’s entry regulations and any visa application procedures before booking and again before travelling as these may change without notice.

    The UK Foreign & Commonwealth Office provides details of all Embassies and High Commissions in the UK.

    Should you be unable to join your holiday due to you not having a valid passport, visa or other documentation required by the authorities in your destination or if your are denied boarding by the airline or its handling agents we cannot accept any responsibility for any consequent loss or additional cost incurred.

    Passports

    Passports are required for all overseas holidays or as identification when boarding a UK domestic flight or cruise ship on an international voyage.

    Many countries now require that your passport valid for 3–6 months beyond your stay.

    The UK Government has published advice on new passport rules for travel to Europe after Brexit. Please also see our Brexit Advice page for further information.

    Please check the expiry date of your passport, and if travelling to or through the US, the type of passport required.

    Check that the passport is yours, it’s valid and that you’ve packed it (in your hand luggage and not your suitcase!) before you travel. It is not uncommon for a traveller to arrive at an airport with a passport belonging to another family member and find themselves unable to travel as planned.

    We strongly recommend you carry a photocopy of your passport separately from your main travel documents.

    More information is available through the US Embassy in the United Kingdom.

    The US Customs and Border Protection website has a list of responses to frequently asked questions regarding travel to the US under the Visa Waiver Programme and the US Electronic System for Travel Authorisation.

    It is vital that those wishing to travel to, or transit, the US under the Visa Waiver Programme have a machine readable passport which also contains an electronic chip containing biometric information about the passport holder.

    Group Visas

    On holidays involving the party travelling on a group visa, should you be making your own travel arrangements and not checking-in for travel with the main party, you will need to make your own independent visa arrangements which may involve additional cost and lengthy visa application procedures.

    Travel Advice for British Citizens

    British Citizens can check current passport and visa information together with the latest UK Government Foreign Office (FCO) Travel Advice relating to your destination at gov.uk/travelaware.

    If you need to apply for a new passport, please do so in good time as issuing delays can occur, particularly around peak travel times. 

    Documents Check List

    Here’s a handy checklist of information to may wish to take with you when you travel and on holiday:

    • Your passport (make sure it’s valid and it’s yours!)  
    • If visiting or transiting the US, please ensure that you are aware of the current entry requirements (they’re reviewed and changed frequently and often without warning!) - don’t forget to ensure that you have a valid ESTA before travelling to the airport
    • Your travel tickets (or e-ticket itinerary)
    • Any visa or tourist card (if required)
    • Your holiday money (currency, credit & debit cards - including a separate list of credit card numbers)
    • Telephone numbers to call if you need to cancel lost or stolen credit or debit cards
    • Your confirmation of booking, and any other correspondence confirming prepaid or prearranged travel arrangements  
    • Car parking ticket (if pre-booked) and directions to the car park 
    • Coach or rail tickets (if travelling to your point of departure by pre-booked public transport)  
    • Your insurance details: Insurance company name, policy number, date of issue and telephone number as well as the name and 24-hour phone number of the Emergency Assistance Company provided by your insurer (details will be on your policy paperwork)
    • A valid European Health Insurance Card (EHIC) if travelling to a participating country
    • An alternative form of identification (such as a driving licence) and a photocopy of the pages of your passport containing your personal details and photograph (this will assist you in obtaining replacement documents in case of passport loss)
    • The name, surgery address and telephone number of your GP (for use by an overseas doctor or your insurance company in an emergency)
    • Details of a relative or close friend who should be notified in case of emergency
    • Details of any medical conditions or allergies that your tour leader should know about

  • How early should I get to the airport?

    For a relaxed departure you are advised to check in at the airport at least two hours before scheduled take off time (three hours for long haul).

  • Can I check in online?

    Many airlines allow passengers to check-in on-line within 24 hours of your flight, before travelling to the airport. Online check-in is not always available for group bookings like ours, details are available from our Travel Team on 01707 386732 or [email protected].

  • Where can I find out my baggage allowance?

    On most flights the baggage allowance is either 20kg (44lb) or 23kg (50lb). Baggage allowances relevant to your holiday are shown in the travel documents sent with your tickets.

    On many holidays you may have to carry your own baggage between transfer vehicles, on and off boats, ferries and trains and to your hotel room. Please only pack what you can comfortably handle yourself.

    Please note that on holidays where internal flights are taken, the free baggage allowance may be reduced to as little as 15kg (33lbs) or less per person. Details will be given in the Holiday Information Sheet, downloadable from the individual holiday pages, and your travel documents.

  • Where do I meet the group?

    We normally have a representative at our UK departure airports and we recommend that upon arrival at the airport you report to them so that we can ensure that everyone has arrived safely for their flight; by doing this, we hope to avoid any unnecessary delays at the overseas airport before departing for your hotel. Advice as to where to find them will be in your Travel Note sent to you about two weeks before departure.

    Please provide us with a mobile phone number to enable us to contact you at the very last minute or during your holiday – particularly during your outward travel. We will only use mobile phone numbers you provide us to assist you and not to subject you to marketing calls.

    Please do keep your mobile phone switched on, readily available and where you can hear it when travelling to the airport or if delayed enroute.

  • I’m booking my own flights; can I take the group transfer to the hotel?

    Please note that unless otherwise specified airport transfers are not included for those making their own independent travel arrangements. It is your responsibility to make your own arrangements to get to the hotel where the holiday starts.

    Should you wish to travel with the main party either from or back to the overseas airport, please contact us in good time prior to your departure.

    Please note however that any complimentary transfer offered for those making their own independent travel arrangements, on arrival or departure, will be based on the transfer vehicle serving our London flight arrival. You should also note that flight schedules are subject to change and we cannot accept any responsibility for you being unable to join a complimentary transfer in the event of your independently booked flight or our group flight arrival or departure times changing.

    If you wish to join our transfer vehicle from the airport to our hotel, please also ensure that you book your flight to the same overseas airport as our group. Cities such as Rome and New York are served by more than one airport; we don’t want you to wait at the wrong one!

  • Can I book a holiday without the group flights?

    Most of our holidays are priced including flights from the UK. If you'd like to organise your own flights, or travel by rail or car to the holiday centre, ‘land-only’ reductions are often available. You can book ‘land-only’ holidays online or by phone. 

    Delays in joining your holiday

    Should you be unable to join your holiday due to the cancellation or delay of your independent flight, please be aware that additional costs and losses involved in meeting up with your chosen tour may not be covered by your airline or insurance policy.

    Although we will make every attempt to minimise your losses in these circumstances, we would not be able to absorb the cost of any cancellation charges or additional costs.

    In the event of strikes, although we will endeavour to offer reasonable assistance, our ability to assist you may be limited when there are delays on your return journey to the UK.

    Independent Connecting Flights

    We strongly recommend that you do not finalise any connecting travel arrangements before you have checked with us, and especially not earlier than 3 months before your intended date of travel. There may be onerous cancellation terms on pre-booked connecting flights, ferry crossings or hotel bookings and we cannot accept liability for these if they become unusable due to changes in flight schedules or holiday itineraries. Nor can we accept responsibility for the consequences of any cancellation of independently booked travel or accommodation arrangements.

    Should you plan to buy your own domestic connecting flights to meet up with our party at their point of departure from the UK, please contact us before finalising your arrangements.

    Group Visa Arrangements

    On holidays involving the party travelling on a group visa, if you are making your own travel arrangements and not checking-in for travel with the main party, it will be necessary for you to make your own independent visa arrangements which may involve additional cost and lengthy visa application procedures.

    Should your holiday involve travel under a group visa, and you arrive at the UK departure airport too late to travel with the group, you may not be permitted to board a later flight or gain entry to your destination country.

  • Which airlines do you use?

    This is a list of airlines used in conjunction with our holiday operations, details on specific departures will be given on the individual holiday pages.

    1Time

    Aegean Airways
    Aer Lingus
    Aero Caribbean
    Aero Galapagos
    Aero Ecuador
    Aerolineas Argentinas
    Air Arabia
    Air Astana
    Air Antilles
    Air Baltic
    Air Europa
    Air France
    Air India
    Air Malta
    Air New Zealand
    Alitalia
    Aurigny Air
    Avianca

    Bangkok Airlines
    Bhudda Air
    Binter Canarias
    Blue Air
    Blue Island
    British Airways

    Cape Verde Airlines
    Caribbean Airlines
    China Airlines
    Comair
    Condor
    Copa Airlines
    Croatia Airlines

    Druk Airlines

    Easyjet
    Ethiopian Airlines

    Finnair
    Fly Thomas Cook (Charter)
    Flybe

    Georgia Airlines
    Gol Airlines

    Iberia Airlines
    Iberia Express
    Icelandair

    Jet Airways
    Jetstar
    Jet2

    Kingfisher

    Lan Airlines
    Liat
    Loganair
    Lufthansa

    Norwegian Air Shuttle

    Olympic Air
    Oman Air

    Precision Air

    Royal Air Maroc
    Royal Jordanian
    Ryanair

    Sata International
    Sata Azores Airlines
    Scandinavian Airlines
    Singapore Airlines
    Skybus
    South African Airways
    SriLankan Airlines
    Swiss

    Taca
    Tam Airlines
    Tap Air Portugal
    Thai International Airways
    Titan Airways
    Thomson Airways
    Transportes Aereos Inter
    Turkish Airlines

    Uzbekistan Airways

    Vietnam Airlines
    Virgin Atlantic
    Vueling Airlines

    Yeti / Tara Air

  • Where can I find a list of banned airlines?

    We are required by EU law (Article 9 of Regulation EC No 2111/2005) to draw your attention to the existence of a Community list containing details of airlines banned from operating within EU Airspace. You can also download the current list as a PDF document.

    If an airline used in connection with your holiday becomes subject to an operating ban we will inform you of this to allow you to make an informed decision regarding your holiday arrangement. See also clause 8 of our Booking Conditions.

  • Where can i book airport parking, hotels or lounges?

    For great rates on airport parking, hotels and lounges, we recommend the service provided by Holiday Extras. Please call on 0871 360 2570 and quote reference number HX364 or book online at holidayextras.co.uk/rwh.

Holiday Information

  • What is included in the price of my holiday?

    We are committed to offering exceptional holidays at exceptional value. 

    All of this is usually included in the cost of your walking or activity holiday with Ramblers Walking Holidays:

    • Return travel by air or rail to/from the UK (unless otherwise stated or you book a 'land only' holiday)
    • Ground transfers between airport or station and your hotel
    • Accommodation: hand-picked for comfort and convenience
    • Meals: holidays are usually half board
    • A Ramblers Walking Holidays tour leader: All leaders are trained, qualified and experienced - we offer several 2 Leader 2 Grade holidays to give you greater flexibility 
    • Full Holiday Itinerary: Expertly planned to showcase the best of the destination on foot and on tour
    • All local transport costs
    • Tips and service charges (you may also wish to add a personal contribution)
    • 100% Financial Protection (ABTA & ATOL protected)
    • Airport or harbour taxes and British Air Passenger Duty

    Please note that no refunds can be made should you opt not to participate in the organised programme or take a day off. Similarly, should you decide not to participate in an included group meal arrangement we regret that we will be unable to make any refund for meals not taken.

  • What might I need to pay locally for?

    Sometimes it makes more sense to exclude certain costs from the inclusive holiday cost, this is because they are either optional, not an integral part of your holiday or are subject to change. We always try to be as clear as possible about the full cost of your holiday, the list below gives you an idea of the kind of additional costs you may have.    

    • Entrance fees to some museums and historic buildings (unless otherwise specified) – these are often included on long haul holidays
    • Personal expenses (such as your bar bill)
    • Discretionary tips
    • Optional excursions

    Full details of what’s included are provided on the individual holiday pages and Holiday Information sheets downloadable for individual holiday departures.

  • Can you arrange optional excursions for me?

    During your holiday you may wish to book an excursion or activity provided by a local operator which does not form part of your pre-booked holiday arrangements and which is available in your destination. We are not involved in any such activities or excursions which are not run, supervised or controlled in any way by us.

    Should you decide to book an excursion or activity please note that your contract will be with the local activity or excursion supplier, who may or may not have their own public liability insurance, and we accept no responsibility for their actions or omissions. You may also be required to sign a waiver or disclaimer form. Any acceptance of liability contained in our Terms & Conditions of booking does not apply to such activities or excursions.

    We will offer reasonable assistance to you in the event of loss or injury incurred during any activity not forming a part of your pre-booked holiday arrangement.

    Before booking any activity from a local supplier please ensure that your holiday insurance policy covers you for the type of activity likely to be included as a part of the excursion.

  • How big will my group be?

    Our small expertly led groups are usually sized 10-20 people, for holidays with higher grades/higher activity levels generally limited to 18 people. Our cultural or sightseeing holidays may have up to 24 participants. The ‘2x’ icon indicates holidays with two leaders and potentially larger groups.

    Like all group tour operators, we require a minimum number of participants to operate each holiday. Should the number not be reached, the holiday will not be commercially viable, and we reserve the right to cancel the departure. This is done reluctantly, and an offer of a suitable alternative will be provided wherever possible. Conversely, we don’t guarantee a minimum number of holiday companions.

  • Where can I find more detailed information on a specific holiday?

    Via the detailed holiday information sheet, you can access this by using the ‘Destinations’ tab or the search function to navigation to the holiday page. From this page, visit the ‘Dates and Prices’ tab to find the departure you are interested in and then click ‘View Holiday Information’. 

    Our Holiday Information pages will give you all the information we currently have on the itinerary, walks, accommodation and much more. If you feel you still need further details then please do not hesitate to get in touch with us either by live chat, email or telephone.

  • What happens if something goes wrong on my holiday?

    We always aim to provide you with the best possible holiday but realistically sometimes things do go wrong.

    If a problem should arise during your holiday, please inform the relevant suppliers (for example, hotel staff) and our Tour Leader immediately who will endeavour to put things right on the spot.

    If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify the complaint whilst you were on the holiday and this may affect your rights under the holiday contract between us.

    If your complaint is not resolved adequately locally, please follow this up within 28 days of your return home by writing to our Customer Relations Department, giving your booking reference and all other relevant information.

    Please keep your letter or email concise and to the point. This will help us quickly identify your concerns and speed up our response to you.

    Your claim will still be accepted later than 28 days, but this impedes our success in its investigation.

  • What clothing and equipment will I need?

    For your safety and comfort, it’s vital that you bring proper outdoor clothing and footwear appropriate to the nature of your holiday and well as choosing a holiday appropriate to your fitness levels and capability.

    Our holidays include everything from sightseeing the cultural cities of Europe to high altitude trekking and mountain hutting, on all continents and in all seasons.

    If appropriate, we provide more additional detailed information on clothing specific to your chosen holiday in our Holiday Information Sheets, downloadable from the individual holiday pages.

    A basic kit list for most walking holidays is likely to include:

    • Footwear (walking boots or walking shoes) appropriate to your holiday grade.
    • Waterproof jacket (Goretex or similar) and trousers
    • Walking trousers
    • Several polo shirts, T-shirts or specialist walking shirts
    • Fleece jacket
    • Comfortable walking socks
    • Warm hat and gloves
    • Sun hat, sunglasses, lip salve and high SPF sun block
    • Day sack to comfortably carry the kit you'll take out on the walk
    • Polythene bags to keep the contents of your daypack dry
    • Water bottle(s) - at least 1-litre capacity (see Water-to-Go filter bottles)
    • Basic first aid kit (plasters, blister treatment, antiseptic etc)
    • Insect repellent
    • Waterproof bag or container and knife for your lunch
    • Walking/trekking poles

    Any sharp equipment such as a lunch knife or trekking pole cannot be carried as cabin baggage when travelling by air.

  • Should I bring trekking poles?

    There are many varied opinions on the use of trekking poles (walking poles) – including amongst those travelling and walking with us and even amongst our tour leaders! We take the view that the use of poles is discretionary and recognise that they can often be a useful tool to aid you when out on a walk. We do find that many who join our holidays find trekking poles hugely beneficial.

    By using poles, as much as 20% of your bodyweight is taken by your arms and off your legs during each step down, which over a long walk can make quite a significant reduction in accumulated stress on your knee joints – even more important if you're also carrying a heavy daypack.

    If you’re new to walking with poles, it’s a good idea to get used to walking with them before you go on holiday, ideally on a variety of terrains. Until you get used to walking with them, you’re likely to find them difficult to co-ordinate and may even trip over them. Although using a single pole has benefits, two poles are usually better as they allow you to walk in a more rhythmic and balanced manner. Place one pole and the opposite foot down at the same time and try to get used to a comfortable rhythmic walking style.

    Using the straps on walking poles can be a great boon as they can take a lot of the weight, you’re putting on the poles without gripping the handles too hard. On the flip side, if you’re on challenging terrain and are likely to need to reach for a handhold, take your hands out of the tape loops so that the poles can be discarded in the event of a slip or fall.

    If you do choose to use trekking poles, please make sure that you have the rubber tips covering the sharp metal points. There is increasing evidence that the bare metal tips are damaging footpaths both in the UK and abroad. Be aware however that rubber pole tips can come off in use on the trail, and that they can slip on steep ground and on wet rocky terrain.

    There are a wide variety of poles available. Adjustable poles are ideal, both to collapse them for easy storage in your daypack when you don’t need them and to adjust the length when going up or downhill. Some poles also have a shock absorbing facility.

    Top Tips when using Trekking Pole

    Holding your poles: When holding your poles vertically, your elbow should be a right angle. On softer ground, you may need to lengthen your pole as the tip of the pole is likely to sink into the ground. To get the best benefit from your poles, you'll also want to shorten your pole when walking uphill and lengthen the pole when descending.

    Wrist Straps: The wrist tapes can be a great boon, but to avoid injury, it's best to take the loops from your wrists so that you can quickly discard your poles in a fall.

    Practice using your poles before your holiday: To get the most out of your poles before your holiday or a big walk, it's worthwhile taking the time to get used to the feel of walking with your poles, finding the right length for various terrains, and how to place them accurately without breaking your step.

    Using the pole-tip baskets: As the baskets can get caught in undergrowth and bushes, it's best to take them off unless you're crossing particularly soft ground or snow.

    Don't forget how to balance when not using your poles: If you get used to relying on your poles, your legs can forget how to balance without them!

    Rivers and Rock-hopping: Use your poles to give yourself additional points of contact with the ground when crossing rivers, gullies and rocky terrain.

  • Do I need walking boots?

    You’ll be spending quite a bit of time on your feet, so choosing the right footwear is vital to ensure that you can enjoy your holiday to the full, remain comfortable on your holiday activities and avoid accidents whilst walking.

    We recognise that footwear can be a personal matter and individuals vary greatly in their anatomy and habits.

    As our holidays range from city sightseeing on foot to high alpine hiking, we give guidance below as to appropriate footwear for our range of holidays. On our easier holiday grades, the guidance is largely a recommendation. For our higher-grade holidays, the guidance provides minimum standards and indicates the sort of footwear we consider essential.

    We feel that appropriate footwear is one of the best insurance policies you can take on holiday.

    Grade 1 (Leisurely): For our easiest holidays, within reason, you should wear whatever is comfortable for a day out on your feet.

    Grades 2 & 3 (Leisurely): Good quality waterproof walking shoes or trail shoes with a thick moulded sole with a good tread and a low heel are all that is likely to be required for these holidays.

    Grades 4, 5 & 6 (Moderate): Lightweight waterproof walking boots with a good sole (such as Vibram or similar) and a deep tread and which provide ankle support are recommended and may be essential for some walks. If you are an experienced walker with strong ankles, a good quality pair of trail shoes may well be suitable for some Grade 4 walks.

    Grades 7 & 8 (Challenging): Good quality waterproof walking boots with a moulded sole with a deep tread and good ankle support are essential.

    Grade 9 (Challenging): A proper four-season mountain boot which can take a crampon is essential for these holidays.

  • Which walking grade is right for me?

    Matching the right walking grade to suit your ability and comfort level is key to your enjoyment. You can follow your spirit of adventure, passion for the outdoors and the desire to enjoy the world's high places with our Moderate or Challenging grade holidays. Or, if you prefer, explore the cultural cities of Europe on foot, or walk on gentle slopes and scenic coastal paths on a Leisurely or Moderate graded holiday.

    Please see our Walking Grades page for more information.

  • How can I find out about the walks on a specific holiday?

    This information, if available, will be displayed on the day by day itinerary on the holiday page. It will show the approximate distance, duration an ascent and descent. 

    Whilst every effort will be made to adhere to the outlined itinerary and advertised programme, local conditions can change due to weather or other unforeseen circumstances. This may mean that routes and timings need to be amended or the order of days may change, sometimes at short notice.

  • How do I know if I’m fit enough for the trip?

    Our holidays are planned for active people and whatever level of activity suits you, a fabulous selection of holidays to match your individual walking ability and spirit of adventure!

    Choosing the right walking grade to suit your ability and comfort level is key to your enjoyment. Please avoid selecting a holiday beyond your physical capabilities, or even well under your normal capacity - unless you’d be happy with a slower pace. Our walking grades indicate the pace and terrain you should expect on each chosen holiday, and the personal fitness required.

    The success of each holiday to a great extent on individual group members being able to physically participate in the advertised activities of their chosen holiday. It is vital for the continuity of the holiday, as well as the enjoyment and safety of your travelling companions you are fit for the demands of your holiday.

    Although you should not book a holiday beyond your ability, should you decide to take a holiday with walks at much easier grade than you are used to, please bear in mind that the walking pace is likely to be slower than you may wish and that the leader will be required to manage the walking programme at the advertised grade.

    If you are booking a holiday at grade 6 or above, are over 70 or have apparently experienced difficulty on a previous holiday, we may discuss the nature and demands of the holiday with you to ensure that you book the right holiday for your fitness and ability.

    Should your tour leader reasonably feel that, due to your fitness or other safety concern, you are unable to participate in one or more of the holiday’s walks or other activities, then subject to the leader’s discretion you may not be able to join one or more day’s activities.

    We don't generally consider our holidays suitable for the under 16s, especially the under 13s, although if travelling as a family group you will probably be able to better assess the suitability of a walk for a younger member of your party than us!

    At the other end of the scale, if you are 75 or over, we strongly recommend that you have a medical examination before booking, to ascertain your personal fitness to join a walking holiday. For insurance and safety reasons we may ask you to sign a declaration stating that you are fit to undertake your chosen holiday.

    If you have any concerns regarding your fitness or the suitability of a holiday, please contact us and we will be happy to give you advice.

  • Do I have to share a room?

    As many of our clients join our groups by themselves, we do offer the opportunity to share a twin room with a member of the group of the same sex at no extra cost on most of our holidays. If you are a solo traveller of course you don’t need to share a room and can choose to book a single room if you’d prefer.

    In Austria and some areas of Germany twin bedded rooms usually contain typical 'Austrian type beds' which consist of one bed frame fitted with two single mattresses and bed-packs with individual duvets. In most cases the twin rooms will also contain a double sofa bed as well as the Austrian type bed, which will make a more comfortable sleeping arrangement for room sharing.

  • Why is there a supplement for single rooms?

    We have a good number of sole occupancy rooms throughout our programme and some of these incur no supplement.

    Our allocation of single and sole occupancy rooms is however ultimately limited, as are the number of rooms without supplement, so do book early to avoid disappointment.

    Regrettably the hotels we use usually charge room supplements and although a room for sole occupancy guarantees privacy, it may well be smaller, sometimes a little less well-appointed and may contain a single, double or twin bed set up.

    Should our allocation of rooms without supplement, or with a relatively low supplement already be booked, may be able to obtain additional single rooms or even allocate a twin or double for sole use, however a supplementary cost may be levied.

    If you are booking online for holidays advertised with no sole occupancy supplement, please do not assume that if you book a twin room this will be for sole use.

  • Where can I find more information about the accommodation?

    Details about accommodation can be found on individual holiday pages. There are often variations in room size, fixtures, fittings and views.

    Special Requests

    Where you specify a preference for specific room facilities, we will make every effort to accommodate your request.

    If you specifically request single occupancy of a room, an additional supplement may be incurred. Similarly, if our original allocation of single occupancy rooms at a hotel has been exhausted and we request an additional single room on your behalf, a higher supplement than advertised may be incurred.

    When booking a double room, you should clearly request either a double bed or twin beds, otherwise we shall assume that either is acceptable.

    Please advise us of any special dietary requests. We will pass this information on to the airline you will be travelling with, the hotels you will be staying in and to our tour leaders. Some destinations and local service providers may be better than others in accommodating your requests. Should your dietary requirements be restrictive, you may wish to consider bringing some personal supplies to supplement locally provided meals. If you have any concerns, please contact us.

    If you have any other special requests, for example rooms on a low floor, a sea view, adjoining rooms, you must advise us when booking. We will pass on all such requests to the hotel(s) or other suppliers concerned, but we cannot guarantee that they will be provided. Therefore, we cannot accept a booking that is made conditional upon a special request being satisfied.

    Please check that your holiday Booking Confirmation Invoice notes your request.

  • What happens if there's insufficient snow on my winter activity holiday?

    On our Winter activity holidays, in the event of insufficient snow cover to carry out a planned skiing or snowshoeing activity programme, an alternative walking programme will be provided. 

    Conversely, in the event of excess snow or other adverse weather conditions which may prevent the advertised programme being carried out safely, it may be necessary to alter or suspend holiday arrangements based on the advice of local authorities and guides.

Cruise & Walk

  • Which Cruise & Walk Holiday Is For Me?

    With a range of cruise destinations and UK departure ports throughout the year, as well as cruises of 5 to 18 night duration, you’ll just need to choose a holiday with the walking grade to suit your needs.

  • What should I expect from the walking element of a Cruise & Walk holiday?

    As our time in port is determined by Fred. Olsen Cruise Lines and the local port authorities, our walks and sightseeing schedules are adapted to fit in with these timings. Our walks may sometimes, but not always, be shorter than what you would normally expect from the equivalent grade on a land-based holiday.

    The grading system for our Cruise & Walk tours therefore places a greater emphasis on terrain and steepness of ascent and descent rather than on time and distance, though these factors are still relevant.

    Further details of all walks can be found in our Holiday Information Sheets which are downloadable from the individual cruise holiday pages, or available on request.

  • Do I Have To Walk Every Day?

    It’s your holiday and you can choose how to enjoy yourself. If you want to do your own thing at any time, your leader will only be too happy to advise. On most cruises, there are days at sea, which give you days free of walking.

  • Which grade of cabin should I choose?

    Your cabin accommodation is an important part of your holiday. Please visit the Fred Olsen Website for details of cabin grades and their high standard facilities. Let us know if you’d like a different cabin to those highlighted in the brochure – we can quote for all grades of cabins available on board. Remember, internal cabins don't have a sea view nor access to natural light.

  • Can I book as a solo traveller?

    Our holidays are friendly and fun and our small groups frequently include single travellers with like-minded interests.

    All cruise lines charge supplements for outside cabins with portholes, windows or balconies and for single cabins. A single supplement guarantees privacy only and may be smaller than a standard cabin. Some twin cabins may be available for sole use at a reduced supplement.


  • What's the dress code on board?

    Most evenings during your cruise holiday will be smart casual evenings so you can feel relaxed and comfortable whilst enjoying your dinner. For men, a pair of trousers, chinos or smart white or dark jeans, coupled with a polo shirt or shirt is perfectly acceptable. Some guests prefer to wear a jacket or tie which is also fine. The choice is yours. Ladies’ dress can often range from tailored trouser suits and stylish dresses to casual separates and summer dresses. And just to add some fun to the cruise, there may also be some optional theme nights on longer sailings. Please note: trainers, T-shirts, shorts and tracksuits are not allowed in the restaurants for evening dining. We reserve the right to decline entry to those who refuse to show this courtesy to their fellow guests.

    Formal evenings

    Depending on the length of your cruise holiday there will be one or more formal evenings whilst you are on board for cruise duration longer than six nights. This is your chance to ‘dress to impress’ and add glitz and glamour to your dining experience. Most men opt to wear either a dinner jacket, or dark suit and tie. Ladies are often seen looking fabulous in anything from a cocktail-style dress to a full-length ball gown or evening suit.

    All Fred. Olsen cruise ships feature a casual buffet dining experience for those guests who do not wish to dine in the main restaurant. Dress code for the buffet restaurant is smart casual every evening.


  • What's included in the price of my holiday?

    The price you pay for a Cruise & Walk holiday offers great value for money. From your shore excursions, accommodation, meals, restaurant gratuities, entertainment and exclusive afternoon tea, it’s all included in the price:

    • Your Floating Hotel - Small ship high standard accommodation, excellent amenities, superb dining and all the entertainment you could wish for.
    • Shore Excursions - Unlike other cruise holidays the cost of all our shore excursions is included in the price making these holidays extraordinarily good value.
    • Full Board - Breakfast, morning coffee, lunch, afternoon tea, five-course dinner plus a late night buffet is included. Drinks Packages are available from £25pppn.
    • The Best Tour Leaders - Qualified and experienced leaders guide, organise and make sure you get the most out of your time aboard and ashore.
    • Local Guides, Local Knowledge - Often also included: Native city walking, cultural or naturalist guides to add more insight and local flavour.
    • An Exclusive 'Welcome Party' - A fun ice breaking get together for getting acquainted with your Cruise & Walk travelling companions.
    • Great Itineraries, Big Adventures - We include an exclusive graded and guided shore walking and sightseeing programme for every cruise.
    • Tips Taken Care Of - We cover the restaurant tips for you. At the end of your cruise, you just need to tip your cabin steward.
    • Picnic Lunches - As additional value these will be provided by the ship for all days ashore.
    • Exclusive Afternoon Tea - You’ll enjoy a stylish afternoon tea on one day of your cruise.
    • Overnight In Port - Some of our holidays feature an overnight in port, allowing you to explore more and step out for the evening.
    • Sightseeing Tours - Many cruises include at least one half day sightseeing tour with a local guide.
    • On All 'Fly-Cruises' - Flights from London and/or Manchester, overnight hotel accommodation on arrival plus transfers to and from the ship are all included!
    • Cabin Upgrades & Benefits - Treat yourself to an outside cabin or a balcony cabin or suite with our preferential rates for cabin upgrades.
    • Reduced Supplements - Great for solos, who benefit from reduced supplements for sole occupancy of twin cabins on some cabin grades.

  • What other costs might I have?

    Drinks 

    You can relax and enjoy your evenings on board knowing that your bill at the end of your holiday isn’t going to be an unpleasant surprise. Drinks are at UK pub prices and a bottle of wine with your dinner will be reasonably priced too.

    Optional Local Excursions

    Although a shore walking programme is organised and included for each port of call, should you independently book an excursion or activity provided by a local operator or Fred. Olsen Cruise Lines, your contract will be with the local supplier. Although we cannot accept any responsibility for the acts and omissions of an independently booked supplier, we will offer assistance to a client in difficulty. Please ensure you are adequately insured for any optional local activity that you choose to participate in.

  • What payment options are available on board?

    For your convenience a credit system is operated for all on board services, except for foreign currency exchange and ‘games of chance’.

    When a chargeable service is provided, you will be required to present your account card and sign a cash point receipt, retaining one copy for your reference.

    Your account is open from the time you embark the vessel with your swipe card, which is issued at check-in and which acts as your on board account card. To avoid any necessity to queue in order to settle your account at cruise end, you will be requested to present your credit card at Reception early in the cruise so that a swipe can be taken. You can check the balance of your account at any stage in the cruise and it will then be automatically debited after disembarkation.

    The following credit cards are accepted: American Express, Diners Club, Eurocard, MasterCard and Visa. Fred. Olsen Cruise Lines also accept Visa debit cards but regret Fred. Olsen Cruise Lines are unable to accept; Maestro, Solo, Electron or travel agent debit cards on board. Neither can Fred. Olsen Cruise Lines accept travellers cheque cards.

    You may also cash personal cheques to the value of your cheque guarantee card – the number of occasions will be dependent upon cruise duration.

    The currency used on board is Sterling, which must be the currency used to settle your on board account if paying in cash. We also carry currencies for most of the ports of call we visit – please see Bureau de Change for more details.

    All accounts for services and goods provided on board the ship must be settled before you leave the vessel. A 2% charge will apply to payments made by a credit card. An administration charge of £75 will apply for accounts not settled before leaving the ship.

  • What if I have a medical condition that you should be aware of?

    We want to ensure that our holidays are accessible to as many people as possible. We also recognise that the term ‘disability’ covers a broad range of impairments, many of which have no impact on mobility or the ability to participate in our holidays. The nature of our holidays does mean however, that some will not be accessible to certain disabled people. We are always happy to discuss any disability related needs with you and will make all reasonable adjustments to accommodate them if full details are provided in writing at time of booking.

    You must give written notice to us at the time of booking of any disability, mobility problem, or any other condition requiring special care, attention or treatment. If any such condition arises after booking then written notice must be given to us as soon as possible. It may not be possible to satisfactorily accommodate you with such a condition onboard the cruise ship. Passage may therefore be refused to those with such a condition at the discretion of Fred. Olsen Cruise Lines or Ramblers Cruise & Walk Holidays. Women who will be more than 28 weeks pregnant at the end of the cruise holiday are not permitted to travel. Disabled passengers must be accompanied on board by an able bodied companion. Some ports require passengers to go ashore by tender. On health and safety grounds wheelchair bound passengers will be prevented from going ashore on these occasions.

    If we feel we cannot meet your needs, we reserve the right to decline your booking. In addition, if after booking your holiday a disability related additional need becomes evident that we cannot properly accommodate, we reserve the right to cancel the reservation.

  • What time will I need to embark?

    Please check your ticket and other holiday information for sailing and embarkation times. Embarkation from UK ports usually begins at 2pm. Sailing times and for fly-cruises, flight times, may be subject to change. Please do not finalise any independently booked connecting domestic travel before you check with us, and certainly not earlier than 12 weeks before your intended date of travel. On occasions there may be onerous cancellation terms on pre-booked domestic travel and hotels for which we cannot accept responsibility and you are advised to check on these carefully before finalising arrangements. See paragraph 7 of our terms & conditions.

    Many of you would like friends and family to join you on board prior to sailing but, for security reasons, no visitors are allowed beyond check-in or Security in the UK or abroad. Should you be unable to join your holiday due to the cancellation or delay of your independent travel arrangements, please be aware that additional costs and losses involved in meeting up with your chosen tour may not be covered. In addition, although we will make every attempt to minimise your losses, we would not be able to absorb the cost of any cancellation charges. In the event of strikes, although we will endeavour to offer reasonable assistance, our ability to assist you may be limited.

    It is your sole responsibility to ensure that you check in on time for your cruise and allow plenty of time for doing so. It is your sole responsibility to check in on time for any flights to/from the vessel, including any inter-connecting flights.

  • What happens if I am ill while onboard the ship?

    For your peace of mind, all ships in our programme have a medical centre offering primary care with a doctor and/or nurse on permanent call. They can easily be called from the phone in your cabin, if needed in an emergency.

    The medical centres operate outside the British and European health services and charges are levied for consultations, prescriptions, cabin visits and other medical provisions including repatriation costs.

    Any expenses reasonably incurred for you or on your behalf (including medical treatment and repatriation expenses) shall be repayable by you to Ramblers Cruise & Walk Holidays or Fred. Olsen Cruise Lines in full on demand (whether or not you have insurance cover for some or all of the expenses). In any case where such assistance is necessary or provided, you give Ramblers Cruise & Walk Holidays or Fred. Olsen Cruise Lines authority to contact any 3rd party including your GP or other medical practitioner and/or your insurers to obtain any information or documentation.

    Medical Assistance

    In compliance with Flag State requirements each vessel has on board a qualified doctor and a medical centre equipped for first aid and minor conditions only. Medical services provided on board are outside the scope of the UK National Health Service and a charge is made for these services. The medical centre is not equipped like a land based hospital and the doctor is not a specialist. Neither Fred. Olsen Cruise Lines, the doctor, nor Ramblers Cruise & Walk Holidays shall be liable to the Passenger as a result of any inability to treat any medical condition as a result.

    At Fred. Olsen Cruise Lines sole discretion Fred. Olsen Cruise Lines may afford you assistance if you suffer illness, personal injury or death during the period of your holiday. Such assistance may take the form of advice, guidance or initial financial aid where appropriate and subject to Fred. Olsen Cruise Lines discretion. Any expenses reasonably incurred for you or on your behalf (including medical treatment and repatriation expenses) shall be repayable by you to Fred. Olsen Cruise Lines in full on demand (whether or not you have insurance cover for some or all of the expenses). In any case where such assistance is necessary or provided you give Fred. Olsen Cruise Lines authority to contact any third party including your general practitioner or other medical practitioner and/or your insurers to obtain any information or documentation. Whilst there is a qualified doctor on board the vessel, it is a Passenger’s obligation and responsibility to seek medical assistance if necessary during the Holiday and the Passenger will be solely responsible to pay for any on board medical services including but not limited to any medical treatments provided and repatriations which will be charged in line with private medical health care fees and charges.

    In the event of illness or accident, Passengers may have to be landed ashore by the carrier and/ or the master for medical treatment. Neither the Ramblers Cruise & Walk Holidays nor Fred. Olsen Cruise Lines make any representation or accept any responsibility for the quality of any medical facilities or treatments at any port of call or at the place at which the Passenger is landed. Medical facilities and standards vary from port to port; neither Fred. Olsen Cruise Lines nor Ramblers Cruise & Walk Holidays makes any representations or warranties in relation to the standard of medical treatment ashore.

    The on board doctor’s professional opinion as to the fitness of a Passenger to board the vessel or to continue the Holiday is final and binding on the Passenger.

    Where a Passenger is refused embarkation as a result of health and/or fitness to travel, then neither Ramblers Cruise & Walk Holidays nor Fred. Olsen Cruise Lines has any liability to the Passenger.

    Fred. Olsen Cruise Lines and/or Ramblers Cruise & Walk Holidays and/or the health authorities at any port shall be entitled to administer a public health questionnaire. The Passenger shall supply accurate information regarding symptoms of any illness including but not limited to gastrointestinal illness and H1n1. The carrier may deny boarding to any Passenger that it considers in its sole discretion to have symptoms of any illness including viral or bacterial illness including but not limited to norovirus and H1n1. Any refusal by a Passenger to complete a questionnaire may result in denied boarding.

    The vessel’s doctor has the authority to require a Passenger to remain in their cabin for health and safety reasons should they become ill during the Holiday.

    Passengers are reminded that some foods may cause an allergic reaction in certain people due to intolerance of some ingredients. If the Passenger has any known allergies, or is intolerant of any food, it is his/her responsibility to report this to the carrier on boarding of the vessel and certainly before consuming any food. Fred. Olsen Cruise Lines shall have no liability to any Passenger who has failed to notify the vessel of an allergy or food intolerance and becomes ill as a result of eating foods which they are allergic or intolerant to. Further, and irrespective of any notification provided to Fred. Olsen Cruise Lines or to Ramblers Cruise & Walk Holidays of any food allergies or intolerance, it remains your decision as to whether or not to consume any particular food items and you consume all food at your own risk. Fred. Olsen Cruise Lines and Ramblers Cruise & Walk Holidays cannot be held responsible for the food allergies and intolerance of individual Passengers.

  • Will you change my Cruise Itinerary after I book?

    Do be aware that itineraries planned for some holidays may be changed prior to departure or at very short notice. See paragraph 7 of your terms and conditions. The final decision for any changes rests with Fred. Olsen Cruise Lines and your leader. Ramblers Cruise & Walk Holidays cannot be held responsible for disruption to planned itineraries arising from weather conditions or situations beyond our control such as earthquakes or political unrest. Every effort will be made to provide alternative activities and to ensure that you have the best holiday possible.

  • Do I need a passport and/or visa?

    Passports are required for all Ramblers Cruise & Walk holidays or as identification when boarding the cruise ship. Your passport must be valid for six months beyond the date of your return to the UK. Please check the expiry date of your passport. Check that it’s yours and that you’ve packed it before you travel. We strongly recommend you carry a photocopy of your passport separately from your main travel documents.

    You are responsible for complying with all necessary visa, documentary and inoculation requirements for the entire holiday. If your passport is not a British Citizen passport you may require a visa(s). Please check with us, or the appropriate consulate, before booking. Please note that visa requirements and charges are subject to change without warning.

    Should you be unable to join your holiday due to the cancellation or delay of your independent flight or other travel arrangement or your travel documents being invalid, we cannot accept responsibility for any consequent loss or additional cost.

  • What happens if I need to cancel my Cruise & Walk holiday?

    You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the exception below):

    Period before departure in which you notify us

    Cancellation charge

    More than 98 days

    Deposit only

    Between 98 and 57 days

    45% of holiday cost

    Between 56 and 42 days

    55% of holiday cost

    Between 41 and 16 days

    65% of holiday cost

    Between 15 and 8 days

    75% of holiday cost

    Within 7 days or after departure

    100% of holiday cost


    Where a cabin is sold on a twin occupancy basis, if either one or both passengers cancel the holiday arrangement the holiday contract will be cancelled and both passengers will be subject to cancellation charges. Should one passenger still wish to continue with their holiday, then subject to availability, this will involve a new booking and contract at the appropriate cost. It may be possible for the travelling passenger to remain in the original cabin booked but any applicable sole occupancy charges will be levied. Alternatively, should the party member cancelling wish to transfer the booking to another person this may be permissible, up to 7 days before departure, subject to any costs incurred relating to a change of passenger name.

    Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

    You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office.

  • What happens if you cancel my holiday?

    We reserve the right to cancel your booking. We may cancel your booking if the minimum number required for the package to go ahead hasn’t been reached (usually 10 participants). We will not cancel less than 14 weeks before your departure date except for unavoidable and extraordinary circumstances, the cancellation of the cruise by Fred. Olsen Cruise Lines, a refusal by Fred. Olsen Cruise Lines to accept you as a passenger or failure by you to pay the final balance. Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

    If your holiday is cancelled you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value). In the event a refund is paid to you, we will:

    1. Provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.

    2. Pay compensation as detailed below except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above). This does not exclude you from claiming more if you are entitled to do so.

    Period before departure in which we notify you

    Amount you will receive from us

    More than 98 days

    Deposit only

    Between 98 and 42 days

    Full refund + £10

    Within 41 days

    Full refund + £20


The Walking Partnership

  • Do we have to take a group holiday?

    No. Your walking group will benefit from every individual booking that a group member makes on any holiday. They can also benefit from a Private Group holiday - please see the below section for more information.

  • How do I know if my group is registered?

    To find out if your local walking group is a member of TWP or to request more information on joining please email [email protected]. If your group has not registered, please ask your group secretary, treasurer or chairman to fill out this application form.


  • How do I nominate my group for funding?

    Mention the name of your group when you are booking. Your nomination will appear on your confirmation invoice.

    If you're booking online you can mention this in the special request box.

  • Can my group receive funding for a booking that I have already made?

    Yes - as long as the holiday has not taken place yet, and your group is registered with The Walking Partnership, you can nominate your group for funding on your booking. Please email RWH Travel quoting your booking reference on [email protected] or call 01707 331133. Nominations will not be accepted for holidays that have already taken place.

  • Can the walking group make nominations for funding on behalf of those travelling?

    No. As with all booking changes, nominations for funding must come from the person named on the booking. The walking group cannot be involved in this process.

  • When will my group receive the contribution from my booking?

    The group will receive a statement and payment every April and October covering those holidays that have taken place in the previous 6 months.

  • Our group requires additional metal plaques to mark the funding contribution made by The Walking Partnership. How do we get these?

    Just give us a call or send us an email using the below details, and we will arrange for these to be sent to you.

  • How much funding will my walking group receive for my booking?

    Your group will receive £10 per participant for UK holidays, £20 per participant for short haul or Cruise & Walk holidays and £30 per participant for long haul holidays.

  • Do all bookings qualify?

    Most bookings qualify in the scheme. However, certain heavily discounted bookings will not qualify, for example, competition prizes and other offers made from time to time. The decision on qualification lies wholly with RWH Travel and will be made on a case-by-case basis.

  • I book through a Travel Agent, does my booking still qualify?

    Yes! Just mention that your group is a member of TWP and the group name to your Travel Agent and they'll arrange this for you.

  • Can I book a private holiday for our whole group?

    If you organise a Private Group holiday, it’s also great news. A group of 16 or more people will qualify for a discount of 5% off the basic price plus TWP contributions for walking groups of 16 or more will also benefit from a capped payment via TWP as follows:

    Long Haul – £150
    Short Haul – £100
    UK – £10 per night

    Walking Groups of up to 15 members will receive a TWP contribution as follows:

    Long Haul – £30 per person
    Short Haul – £20 per person
    UK – £10 per person

    All the other benefits apply, such as the dedicated personal Private Groups service.

  • How can I contact you?

    The Walking Partnership
    c/o RWH Travel Limited
    Lemsford Mill
    Lemsford
    Welwyn Garden City
    AL8 7TR

    [email protected]

Consumer Protection

  • How is my holiday protected?

    Safety, financial security and high levels of service are top priorities - we are fully bonded and regulated to ensure protection you can trust.

    Ramblers Walking Holidays is a member of ABTA (The Travel Association) and ATOL (UK Civil Aviation Authority). Every single holiday we offer to you comes with 100% financial protection so you can be sure your money and your holiday are safe with us.

    We do this in two ways: holidays where we sell you a flight as part of the package are covered under our ATOL licence; all other holidays are covered under our ABTA bond.

    ABTA

    Ramblers Walking Holidays (as a part of RWH Travel Ltd) is a member of ABTA with membership number V5094.  We were founding members of ABTA which seeks to promote high standards in its members and commits them to a rigorous Code of Conduct.

    ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan.

    For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30, Park Street, London SE1 9EQ Tel: 020 3117 0500 or visit their website.

    The above applies only to services supplied by RWH Travel Ltd and does not apply to services featured that are provided by Ageas Insurance Ltd or any other company.

    ATOL

    All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Our ATOL number is ATOL 0990.

    When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate visit the ATOL website.

  • How are you regulated?

    In addition to ABTA and ATOL, Ramblers Walking Holidays (as a part of RWH Travel Ltd) is also a member of AITO (the Association of Independent Tour Operators).  AITO represents Britain’s leading independent tour operators and encourages high standards of quality and service. We abide by the association’s Code of Business Practice and adhere to the AITO Quality charter. Visit the website to find out more or call 020 8744 9280.

    The European Tour Operators Association liaises across European borders between tour operators, service providers, and government agencies to support its members operating within Europe. Visit the ETOA website for details.

    We are an accredited IATA agent authorised to sell air tickets on behalf of IATA member airlines. The International Air Transport Association is a trade association representing 250 of the world’s major airlines and supports the aviation industry by promoting inter-airline cooperation and develops and regulates the standards and practices of its members.

  • What are my rights?

    The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018.

    Therefore, you will benefit from all EU rights applying to packages. Ramblers Walking Holidays will be fully responsible for the proper performance of the package as a whole.

    Additionally, as required by law, Ramblers Walking Holidays has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

    Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018:

    • Travellers will receive all essential information about the package before concluding the package travel contract.
    • There is always at least one trader who is liable for the proper performance of all the travel services included in the contract
    • Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
    • Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs
    • The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs
    • Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate
    • Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package
    • Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee
    • If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem
    • Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed
    • The organiser has to provide assistance if the traveller is in difficulty
    • If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Ramblers Walking Holidays has taken out insolvency protection with the CAA (for flight inclusive holidays) and ABTA (for holidays without flights). Travellers may contact these entities if services are denied because of Ramblers Walking Holidays' insolvency.

    You can download a copy of these Key Rights under the Package Travel and Linked Travel Arrangements Regulations 2018 as a PDF which can be printed.

Data Protection

  • Why is data protection and privacy important?

    To reduce the risks of identity fraud, or simply reduce the amount of unwanted correspondence you receive, it’s important that you treat your personal information with care and only disclose it to individuals and organisations who you feel confident will properly look after it of it.

  • Can I be confident that RWH Travel will protect my personal information?

    We take your data privacy seriously and, although we cannot completely guarantee the security of your data, we do endeavour to minimise the risks of unintentional or fraudulent misuse of the information you provide us when booking and participating in our holidays.

    You should be aware that we do need to pass information necessary to book the various elements of your holiday arrangements, such as accommodation, air travel and, where necessary, some activities to the individual local providers of holiday services both in the UK and other countries. We only pass on the personal details which are necessary to make these arrangements and require that your information is used only for the purpose it is provided.

    We aim to handle your information in such a way so that you would be unsurprised at our handling of your personal data.

    See our Privacy Notice for more information.

  • What happens if I don’t want to provide you with my personal information?

    Where we need to collect information from you by law or in order to provide your holiday arrangements, if you decline to provide the necessary information we may not be able to provide all aspects of the advertised holiday arrangements, or be able to provide your holiday at all.

  • Can I stop RWH Travel from sending me brochures and other marketing information?

    You have the right to ask us to change the way we contact you with marketing information about our holidays or to ask us to stop sending you marketing information at all. You can do this by:

    • ticking boxes on our website or any e-newsletters we send you
    • sending an email to [email protected]
    • using the contact form on our website
    • writing to us at our office in Lemsford

    Once you have let us know how you would like us to contact you with marketing information, you can change your mind at any time.

  • How can I find out more?

    For more information about Data Protection, Privacy, the way we handle your personal information and your data rights please visit our Data Protection & Privacy page which includes our Privacy, Computer Security and Cookie policies.

Holiday Health & Safety

  • How do I know if I’m fit enough for the trip?

    Our holidays are planned for active people and whatever level of activity suits you, a fabulous selection of holidays to match your individual walking ability and spirit of adventure!

    Choosing the right walking grade to suit your ability and comfort level is key to your enjoyment. Please avoid selecting a holiday beyond your physical capabilities, or even well under your normal capacity - unless you’d be happy with a slower pace. Our walking grades indicate the pace and terrain you should expect on each chosen holiday, and the personal fitness required.

    The success of each holiday to a great extent on individual group members being able to physically participate in the advertised activities of their chosen holiday. It is vital for the continuity of the holiday, as well as the enjoyment and safety of your travelling companions you are fit for the demands of your holiday.

    Although you should not book a holiday beyond your ability, should you decide to take a holiday with walks at much easier grade than you are used to, please bear in mind that the walking pace is likely to be slower than you may wish and that the leader will be required to manage the walking programme at the advertised grade.

    If you are booking a holiday at grade 6 or above, are over 70 or have apparently experienced difficulty on a previous holiday, we may discuss the nature and demands of the holiday with you to ensure that you book the right holiday for your fitness and ability.

    Should your tour leader reasonably feel that, due to your fitness or other safety concern, you are unable to participate in one or more of the holiday’s walks or other activities, then subject to the leader’s discretion you may not be able to join one or more day’s activities.

    We don't generally consider our holidays suitable for the under 16s, especially the under 13s, although if travelling as a family group you will probably be able to better assess the suitability of a walk for a younger member of your party than us!

    At the other end of the scale, if you are 75 or over, we strongly recommend that you have a medical examination before booking, to ascertain your personal fitness to join a walking holiday. For insurance and safety reasons we may ask you to sign a declaration stating that you are fit to undertake your chosen holiday.

    If you have any concerns regarding your fitness or the suitability of a holiday, please contact us and we will be happy to give you advice.

  • Where can I find advice on Travel Health?

    Foreign Office Travel Advice

    The UK Foreign & Commonwealth Office (FCO) provides up to date information and foreign travel advice on health, safety, security and local laws as well as current passport and visa information at www.gov.uk/travelaware to help British travellers make informed choices about travelling abroad and to be prepared for an overseas holiday.

    For the latest travel advice from the FCO we strongly recommend that you check www.gov.uk/travelaware at the time of booking and closer to departure as well as following @FCOtravel on Twitter and at Facebook.com/FCOtravel on Facebook.

    We also recommend that you register to receive email alerts relating to changes in Foreign Office Travel Advice for the country or countries you will be travelling to at www.gov.uk/foreign-travel-advice

    Take a look at the UK Government's handy summary of the basic Travel Aware Essentials you need to consider when travelling abroad.

    Travel Health Advice

    • Research vaccinations or any other medical requirements, and if necessary visit a travel health clinic or your GP at least six weeks before you travel, visit travelhealthpro.org.uk.
    • If you are travelling within Europe, ensure you have a European Health Insurance Card (EHIC) that hasn’t expired and understand what it covers - you still need full travel insurance though! For your free EHIC card visit nhs.uk/ehic.


    Advice from ABTA

    ABTA also offers some good general advice on how to have a safe and healthy holiday.

    ABTA, in partnership with Counter Terrorism Policing, has also produced useful advice on what to do in the unlikely event that you are caught up in a terrorism incident whilst on holiday.

     

    Other Advisories

    Governments of other countries also issue travel advice for their citizens when planning travel abroad:

    • Australia

    Department of Foreign Affairs and Trade 'Smart Traveller' Travel Advice

    • Canada

    Government of Canada Travel Advice and Advisories

    • New Zealand

    Ministry of Foreign Affairs & Trade 'Safe Travel' Travel Advisories

    • USA

    U.S. Department of State Travel Advisories

  • What should I do to ensure I stay safe on holiday?

    When out Walking

    You should be aware of potential hazards on holiday as walking amongst mountains, hills and even in cities does involve an element of risk. For example, weather can deteriorate unexpectedly and may cause paths to become slippery. Terrain underfoot can also vary and be different from what you’re used to. Walking poles are a great aid to mobility over uneven ground, and they take some strain off the knees.

    As the tour leader is responsible for the safety of all group members, he or she may adopt a more cautious approach than would be considered reasonable by an individual party member. See also our advice on fitness, clothing and equipment, footwear and personal responsibility.

    When travelling overseas it’s wise to take extra care. Temperatures, humidity or altitude may be higher than you are used to, changes in diet may affect you, and unpleasant insects may be encountered.

    Accommodation Safety

    We endeavour to ensure that our hotels meet reasonable health and safety standards and provide accommodation that is as safe as reasonably possible given local conditions. We work with our overseas hoteliers and other suppliers to raise standards and resolve any issues of concern.

    Your tour leader will indicate the fire exits at your accommodation. It is important that you familiarise yourself with these as you may need to use them in the unlikely event of an emergency. It is always worthwhile making sure that you know how to find your way out of your hotel shortly after arriving at your room; it’s better to identify your escape route at leisure than in a possible emergency.

    Hotel Lifts: do not use lifts in the event of a fire. Do not smoke in lifts. Some hotels use lifts without internal closing doors – this gives the effect of the wall moving. If this is the case in your accommodation, please keep away from this part of the lift whilst it is in motion.

    Hotel Balconies: please do not sit or stand on balcony walls or railings and exercise special care when using balconies if you have been drinking alcohol.

    Electricals: please use an adaptor appropriate for the country you are visiting and make sure that items such as hairdryers are using the voltage applicable. Some hotel rooms are fitted with low voltage circuits and this means that you cannot use electrical items that draw heavy current such as travel kettles, hairdryers etc. Turn off and unplug all electrical items at night and when you leave the room. Due to the fire risk, please be careful not to leave wet towels or clothes drying on electrical heaters.

    Food and Drink: food in foreign countries may not be what you are used to at home! Some people can suffer from short – term stomach upsets caused by a different diet, a change in the temperature or too much alcohol! If you want to be extra careful, we advise that you drink bottled water rather than tap water, and avoid ice in drinks.

    General Hygiene: If you are at all unsure of hygiene, err on the side of caution, brush your teeth and wash fruit and vegetables using bottled water. Gastric illnesses spread quickly in hotels and on cruise ships. Please think more about hygiene and wash your hands regularly to prevent spreading. You may wish to take alcohol hand gel as a precaution.

    Swimming Pools: many people enjoy using swimming pools whilst on holiday and if you follow a few simple common sense rules, you can help reduce the risk of an accident:

    • Don’t use the swimming pool if you have been drinking alcohol, taken drugs, if you have just eaten or if you are feeling unwell. Some medication can make you drowsy or disorientated and, if this applies to you, don’t swim
    • Follow ‘Pool Rules’ and observe ‘No Diving’ warnings where applicable. Never dive into water less than 1.5m deep. If you are unsure, check. Be aware that pool depths can vary from one end to another.
    • Not all areas surrounding pools are non slip, always tread carefully and don’t run.
    • Shower before entering the water and don’t use the pool if you have any cuts or open wounds. Stay away from pool filters and drains. Hair, fingers, feet etc can be sucked in and cause injury. Keep long hair tied back or wear a swimming cap.
    • Many swimming pools do not have a lifeguard on duty. Please be vigilant especially if swimming alone

    Beach Safety

    • Beaches and the opportunity to swim in the sea are a real attraction for many holidaymakers. Don’t take risks.
    • Watch where the locals swim!
    • Don’t swim alone – let others know where you will be and when you expect to be back.
    • Don’t drink alcohol and swim. Be careful if you have taken medication. Observe warning flags and notices.
    • Check tide times and whether the area is subject to strong currents or rip tides. Don’t get cut off by an incoming tide.
    • Beach footwear may provide some level of protection against sea urchins.

     

    Insects

    If you are travelling to a country where malaria is a risk, visit your GP for advice. For further information visit www.malariahotspots.co.uk. Mosquito bites in general can cause great discomfort to some people and using appropriate insect repellents can help you avoid being bitten. Travellers (especially those taking part on some walking holidays) should be familiar with the ways in which they can help themselves prevent being bitten by a tick. Diseases such as tick – borne encephalitis and Lyme Disease can occur if the tick is infected when it bites. Covering up and use of insect repellent especially when walking in grassy areas can help. Further information can be found at the Scottish NHS Travel Health website or Travel Health Pro from NaTHNaC (the National Travel Health Network & Centre).

     

    Cruise Ship Safety

    • For those clients taking part on one of our Cruise & Walk holidays, we would ask that you make yourselves acquainted with the safety procedures on-board your cruise ship.
    • All passengers will be obliged to attend a health and safety drill to ensure you are familiar with safety procedures on board ship.
    • Decks can be slippery, especially at night, low-heeled, rubber soled shoes (and ice grippers where permitted and in arctic regions) can help avoid slips.
    • Gastric illnesses can spread quickly on cruise ships. Please think more about hygiene and wash your hands regularly to prevent spreading. Take a few minutes to watch the on-board safety and hygiene videos in your cabin.

     

    Other Tips

    • Be Safe in the Sun - the temperature when abroad can often be a lot higher than we are used to in the UK! Help prevent sunburn by using a good sun cream and lip salve, wear a hat to protect your head and the back of your neck, keep hydrated by drinking regularly and remember that alcohol is very dehydrating.
    • It is advisable to take a small first-aid kit with you including a remedy for stomach upsets.
    • No matter what country you are visiting it is wise to take precautions when it comes to your safety and protecting your belongings, especially in crowds around train stations and tourist traps.
    • We would advise you not to carry more cash than is necessary and to avoid displays of wealth such as expensive jewellery or watches.
    • If you must carry large sums of money, passports or bank cards, we would advise you wear a money belt. Money belts are more secure than a waist pouch, less visible and can be worn under your clothes.
    • If you are swimming secure your valuables at the hotel, in a safety deposit box or with the front desk.
    • It is a good idea to keep copies of your travel documents passports and tickets in secure locations away from the originals. You could also scan and email copies to yourself so you can access them at anytime from an internet café or hotel.

  • What are my personal responsibilities when on holiday?

    Footwear, Clothing and Experience

    We really do want you to enjoy your holiday with us! Please choose your holiday wisely, and ensure that you come fully equipped for the local weather and terrain as by doing so, this will only enhance the enjoyment of your stay.

    It is your responsibility to bring proper outdoor clothing and footwear appropriate to the nature of the holiday and to choose a holiday appropriate to your fitness levels and capability.

    We're always glad to discuss any queries you may have about  of our holidays - don't hesitate to get in touch by phone or email if you have any questions or concerns.

    You should be aware that, for your own wellbeing as well as that of the group as a whole, your tour leader may decline to take you on a particular walk or other included holiday activity if he or she feels that your clothing, footwear, ability or experience is unsuitable for the demands of an individual walk or activity or, ultimately, for holiday as a whole.

     

    Cooperation and Conduct

    The success of each holiday depends to a great extent on the members of the group’s abilities to participate physically and cooperate with other party members and the tour leader.

    The tour leader has full authority to exclude any member, either from part of the daily programme or, in extreme cases, from the entire tour if he or she is in the leader's reasonable opinion, either physically unable to participate, behaves in a way which is detrimental to the interests or safety of the party as a whole, is inadequately equipped or does not have adequate travel insurance. Refunds may be made in appropriate cases at our discretion.

     

    Local Damage

    When you book your holiday with us, you do accept responsibility for the proper conduct of all members of your party during your holiday.

    We reserve the right at any time to terminate the holiday of any party member(s) whose behaviour is such, in the reasonable opinion of an accommodation provider or us, as to cause or likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given.

    Furthermore, we shall be under no obligation to pay any compensation or meet any costs or expenses (including but not limited to alternative accommodation) which you may incur as a result of your stay or your holiday being terminated.

    If you cause damage to the accommodation in which you are staying (albeit accidentally), you must fully reimburse the accommodation supplier concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later.

  • Do I need to have travel insurance?

    There’s only one thing worse than having to make an insurance claim for some misfortune that may have occurred on holiday – and that’s not being able to make a claim because you’re not suitably insured. You cannot participate in our holiday programmes without travel insurance, except for UK residents travelling within the UK. Insurance is essential however for holidays to the Channel Islands. You should be aware that it is very difficult to obtain travel insurance once you holiday arrangements have commenced.

    Some of the DOs and DON’Ts of travel insurance:

    • Do make sure you take out your insurance before you travel. It can be very difficult to arrange once your holiday has started. Normally, insurers will not grant cover once a journey has commenced, leaving you exposed to a significant financial risk and a delay in the assistance you may urgently need.
    • Do make sure that you read your policy document and check that it is suitable for the holiday you're planning to undertake
    • Do ensure that you take all documentation for your travel policy with you on holiday, especially the emergency assistance telephone number. You won’t be able to participate in our walks or sightseeing without producing your policy to our holiday leader.
    • Do make sure that you have disclosed any pre-existing medical conditions to your insurer when you take out the policy (including yourself and your dependent family).
    • Do be aware that a ‘low cost’ policy may not provide a level of cover you require; sometimes ‘low cost’ can mean a lower level of cover. Some insurers exclude ‘walking activities’, walking with a guide of any description, and may not provide an adequate altitude limit for your selected holiday.
    • Do always carry your EHIC within Europe and check that it is current, although it is no substitute for effective travel insurance, many insurers require that you use your EHIC where appropriate.
    • Don’t think that buying travel insurance is an unnecessary extra expense on top of your holiday cost. In many situations it can at least help you get the assistance and support you need.
    • Don’t automatically rely on your bank or credit card cover without checking it thoroughly first.
    • Don’t forget that for UK holidays the NHS will not cover air or sea travel or other repatriation expenses.



  • Can I book travel insurance through you?

    You can purchase insurance through us or another provider. It is your responsibility to check that your policy is adequate.

    We regret that our travel insurance policy is not available for non-UK residents. 

    Don’t forget, you cannot participate in our holiday programmes without travel insurance, except for UK residents travelling within the UK. Insurance is essential however for holidays to the Channel Islands.

    If you do not intend to take advantage of our policy, it is a condition of booking that you give us details of the alternative cover you have arranged. Ideally this should be by the time you pay the balance of your holiday. We suggest that you check that your policy includes cover for search, rescue and recovery – on our holidays you may be walking where emergency service vehicles may have access difficulties.

    We are unable to arrange insurance cover for you after your holiday has started. No refunds will be made should you be excluded from the walking programme through being uninsured or you being unable to demonstrate that you are insured.

    Travel Insurance we can offer you

    We take the issue of travel insurance so seriously that we have arranged a policy through Ageas Insurance Ltd, designed to help protect you and your holiday with three main objectives:

    1. Scope of cover provided:

    Activities provided by Ramblers Walking Holidays are covered by this policy – policies from other insurers may not automatically include all elements of a tour. Ramblers Walking Holidays insurance policy may provide cover for pre-existing medical conditions.

    Simply call Ageas Health Line on 0345 168 5682 and quote scheme code RWH1 and they will be pleased to help if you have any medical queries regarding complying with the health requirements of the policy. In some cases an additional premium may be required.

    Please read the medical declaration before buying this policy.

    2. Quality of Cover:

    This policy is provided by fully authorised FCA suppliers, so you can be sure of the services offered in the event of a claim. Cover includes 24 hour medical emergency services provided by Assistance International – a supplier in this field with experience in providing medical advice, rescue and repatriation from across the world.

    3. Extra Value:

    At Ramblers Walking Holidays, we understand walking, so this travel policy even provides a benefit should you become unable to walk whilst on holiday.

    Who Regulates Us?

    RWH Travel Ltd. (trading as Ramblers Walking Holidays and Ramblers Cruise & Walk) is an Appointed Representative of ITC Compliance Limited, which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.

    You can check this on the FCA’s Register by visiting the FCA website or by contacting the FCA on 0800 111 6768.

     

    Summary of Important Features

    The insurers would like to draw your attention to the important features of the policy:

    • Policy document - A copy of the policy will be sent with your booking confirmation. This document contains full details of what is and what is not covered and the conditions of the cover. You should read this carefully.
    • Conditions, exclusions and warranties - There are conditions and exclusions which apply to individual sections while general exclusions, conditions and warranties will apply to the whole of the policy.
    • Health - The policy contains restrictions regarding pre-existing medical problems concerning the health of the people travelling and of other people upon whose health the holiday may depend – even if they are not travelling.
    • Property Claims - These claims are based on the value of goods at the time you lose them and not on a new-for-old or replacement cost basis.
    • Policy Limits - Most sections of the policy have limits on the amount that will be paid under that section. Some sections also include other specific limits, for example, for any one item or valuables in total. You are advised to check the policy if you intend to take expensive items with you.
    • Policy Excesses - Under most sections of the policy, claims will be subject to an excess. This means the first part of the claim will not be paid.
    • Reasonable Care - You will need to take all reasonable care to protect yourself and your property, as you would if you were not insured.
    • Complaints - The insurance policy contains a complaints procedure which tells you what steps you can take if you wish to make a complaint. The policy is governed by English Law unless you and the insurers have agreed otherwise.
    • ‘Cooling Off’ Period - The policy contains a 14-day cooling off period during which you can return the policy and obtain a refund.

    We regret that this insurance policy is not available for non-UK residents.

     

    Cover at a Glance

      Up to:
    Cancellation & curtailment £5,000
    Medical & Repatriation expenses £5,000,000
    Personal liability £2,000,000
    Personal accident £10,000
    Legal expenses £25,000
    Loss of money & documents £500
    Travel delay £300
    Temporary loss of personal belongings £150
    Inability to walk £500
    Personal belongings £1,500
    Missed departure £300 (Europe) or
    £800 (Worldwide)

     Excesses for each insured person:
    Holiday 'Loss of Deposit' claims exclude the first £15.
    Some sections exclude the first £50 (£250 for personal liability) of each and every loss of each Insured Person.

    Annual Policy

    Many regular travellers now find an Annual Travel Insurance Policy a more economic way of covering themselves. We can offer one valid for a year (excluding business travel) to UK residents for £105 (including IPT). This includes cover for all activities on Ramblers Walking Holidays’ skiing and hutting holidays. Maximum age 64 years. Please ask for details.


    Significant Exclusions of the Policy

    This policy is only available to persons who have been resident in the United Kingdom for at least 6 months prior to taking out this insurance and who are registered with a General Practitioner in the UK.

     

    Medical Exclusions

    If at the time of purchasing this policy, or whenever booking a trip (under an annual multi-trip policy), anyone insured under this policy answers 'Yes' to any of the following questions, this policy will not provide cover for any claim arising directly or indirectly from that condition.

    (a) Is anyone waiting for an operation, post operative check up, any other hospital treatment or any medical investigations, tests or test results (for anything other than pregnancy)?
    (b) Is anyone waiting for a consultation with a hospital doctor for any medical condition or set of symptoms, other than for regular check-ups for a stable condition?
    (c) Does anyone have a condition for which a terminal prognosis has been given?
    (d) Is anyone travelling against the advice of a doctor, or in order to obtain medical advice or treatment abroad?

     

    Health Questions

    At the time of taking out this policy and also when booking a trip (under an annual multi trip policy) you, and each insured person must read, and be able to answer 'No' to the health questions (1 - 9) included in the policy's medical declaration.

    If anyone insured under this policy answers 'Yes' to any of the questions, they must contact the Ageas Health line on 0345 168 5682 quoting scheme code RWH 1 , to declare all their existing medical conditions regardless of whether they are applicable to the health questions below, and to see if cover can be provided.

    You may have to pay an extra premium to include cover for your medical conditions.

    1. Has anyone been admitted to hospital overnight or treated as a day-patient in the last 12 months?

    2. Has anyone ever been diagnosed with or received any treatment or medication for any heart/cardiac problem?

    3. Does anyone have a breathing condition for which they take more than 2 prescribed medications, or which their medical condition has changed in the last 6 months?

    4. Does anyone have a breathing condition which in the last 5 years has required either the use of supplementary oxygen or the use of a nebuliser?

    5. Has anyone ever been diagnosed with or had treatment for any circulatory condition? (including stroke, TIA blood clots), or diabetes?

    6. Has anyone ever been diagnosed with or had treatment for High Blood Pressure? (Where high blood pressure is controlled by no more than one medication and their medication has not changed in the last 6 months, question can be answered as No)

    7. Has anyone been diagnosed with or had any treatment in the last 5 years for any type of cancer, leukaemia or brain tumour?

    8. Has anyone ever had an organ transplant, or been on kidney dialysis?

    9. Has anyone ever had dementia, or any other psychiatric or psychological illness?

    If you can agree this declaration any existing medical conditions will be covered by this policy, therefore please do not contact Ageas Health Line as you may be charged an additional premium unnecessarily.

    You must ensure that all answers to medical questions that you give are truthful and accurate. In the event that you do not contact the Health Line if required to do so, or you do not declare fully and accurately all existing medical conditions when contacting the Health Line we reserve the right to cancel the policy, or refuse to deal with any claim arising, or to reduce the amount of any claim paid. If you are in any doubt as to how to answer any questions, you must refer to your GP.

    Additionally, you are not covered for claims caused directly or indirectly by the following;

    • You taking part in winter sports (unless you have paid the extra winter-sports premium), mountaineering, potholing, riding or driving in any kind of race, scuba diving to more than 30 metres, flying (except as a passenger travelling in a fully-licensed passenger-carrying aircraft) or any other hazardous activity.
    • Knowingly or deliberately putting yourself at risk (unless you are trying to save someone's life).
    • Psychological injury or mental illness unless the condition follows a specific or sudden accident that has caused physical bodily injury to you.

    Winter Sports

    We will only provide this cover if you have paid the extra premium.

    If you have chosen the annual multi-trip cover including winter sports, you will automatically be covered for up to 17 days winter-sports cover in a year.

     

    You will not be covered for the following:

    • Any claims arising from routine treatment or care which could reasonably be expected to arise during your period of insurance.
    • You travelling contrary to the regulations of your transport provider. Travel to a country or specific area or event which the Foreign and Commonwealth Office or the World Health Organisation has advised the public not to.
    • You taking part in any dangerous or hazardous activity unless it is specified in the policy or we have expressly agreed to provide cover. Any claim related to an incident that you were aware of at the time you took out this insurance and which could lead to a claim.
    • If you, or anyone acting for you, deliberately make a false claim or statement, the insurance will end and we will not pay any claims.

    Examples of these and other conditions and restrictions and what to do if you are unsure about any aspect of an exclusion are contained within your policy information.

     

    Travel Insurance Premiums

    Insurance Premiums per person

    Please note: Price is per person based on age at date of paying premium. These policies are only available to UK residents. (Prices include 20% Insurance Premium Tax - prices valid until 30th September 2018)

    United Kingdom

     

    Up to age 59

    Age 60 to 69

    Age 70 & over

    0-9 days

    £9

    £15

    £27

    10-17 days

    £11

    £19

    £29


    Europe*

     

    Up to age 59

    Age 60 to 69

    Age 70 & over

    5-9 days

    £24

    £37

    £60

    10-17 days

    £29

    £45

    £70

    Extra week

    £6

    £12

    £18

    *Europe cover includes countries which border the Mediterranean Sea.

    Worldwide


    Up to age 59

    Age 60 to 69

    Age 70 & over

    0-17 days£74£119 £179
    18-24 days£84£139 £199
    25-31 days£94£169 £244
    32-39 days£114£199£264

    Extra week

    £12

    £22

    £35


    Winter Sports & Activities 

     

    Up to age 59

    Age 60 to 69

    Age 70  & over

    0-9 days

    £44

    £79

    £114

    10-16 days

    £49

    £89

    £124

     

    Annual Policies

    Many regular travellers now find an Annual Travel Insurance Policy a more economic way of covering themselves. We can offer one valid for a year (excluding business travel) to UK residents for £105 (including IPT). This also includes cover for all activities on Ramblers Walking Holidays’ skiing and hutting holidays. (Maximum age 64 years).

    For all enquiries about the terms of your policy please contact our Accounts Team on 01707 320226 or e-mail [email protected]

    A copy of the policy is available on request or it can be downloaded or viewed by following this link Download our Policy

    RWH Travel Limited (trading as Ramblers Walking Holidays and Ramblers Cruise & Walk) is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.

  • Should I bring trekking poles?

    There are many varied opinions on the use of trekking poles (walking poles) – including amongst those travelling and walking with us and even amongst our tour leaders! We take the view that the use of poles is discretionary and recognise that they can often be a useful tool to aid you when out on a walk. We do find that many who join our holidays find trekking poles hugely beneficial.

    By using poles, as much as 20% of your bodyweight is taken by your arms and off your legs during each step down, which over a long walk can make quite a significant reduction in accumulated stress on your knee joints – even more important if you're also carrying a heavy daypack.

    If you’re new to walking with poles, it’s a good idea to get used to walking with them before you go on holiday, ideally on a variety of terrains. Until you get used to walking with them, you’re likely to find them difficult to co-ordinate and may even trip over them. Although using a single pole has benefits, two poles are usually better as they allow you to walk in a more rhythmic and balanced manner. Place one pole and the opposite foot down at the same time and try to get used to a comfortable rhythmic walking style.

    Using the straps on walking poles can be a great boon as they can take a lot of the weight, you’re putting on the poles without gripping the handles too hard. On the flip side, if you’re on challenging terrain and are likely to need to reach for a handhold, take your hands out of the tape loops so that the poles can be discarded in the event of a slip or fall.

    If you do choose to use trekking poles, please make sure that you have the rubber tips covering the sharp metal points. There is increasing evidence that the bare metal tips are damaging footpaths both in the UK and abroad. Be aware however that rubber pole tips can come off in use on the trail, and that they can slip on steep ground and on wet rocky terrain.

    There are a wide variety of poles available. Adjustable poles are ideal, both to collapse them for easy storage in your daypack when you don’t need them and to adjust the length when going up or downhill. Some poles also have a shock absorbing facility.

    Top Tips when using Trekking Pole

    Holding your poles: When holding your poles vertically, your elbow should be a right angle. On softer ground, you may need to lengthen your pole as the tip of the pole is likely to sink into the ground. To get the best benefit from your poles, you'll also want to shorten your pole when walking uphill and lengthen the pole when descending.

    Wrist Straps: The wrist tapes can be a great boon, but to avoid injury, it's best to take the loops from your wrists so that you can quickly discard your poles in a fall.

    Practice using your poles before your holiday: To get the most out of your poles before your holiday or a big walk, it's worthwhile taking the time to get used to the feel of walking with your poles, finding the right length for various terrains, and how to place them accurately without breaking your step.

    Using the pole-tip baskets: As the baskets can get caught in undergrowth and bushes, it's best to take them off unless you're crossing particularly soft ground or snow.

    Don't forget how to balance when not using your poles: If you get used to relying on your poles, your legs can forget how to balance without them!

    Rivers and Rock-hopping: Use your poles to give yourself additional points of contact with the ground when crossing rivers, gullies and rocky terrain.

  • What clothing and equipment will I need?

    For your safety and comfort, it’s vital that you bring proper outdoor clothing and footwear appropriate to the nature of your holiday and well as choosing a holiday appropriate to your fitness levels and capability.

    Our holidays include everything from sightseeing the cultural cities of Europe to high altitude trekking and mountain hutting, on all continents and in all seasons.

    If appropriate, we provide more additional detailed information on clothing specific to your chosen holiday in our Holiday Information Sheets, downloadable from the individual holiday pages.

    A basic kit list for most walking holidays is likely to include:

    • Footwear (walking boots or walking shoes) appropriate to your holiday grade.
    • Waterproof jacket (Goretex or similar) and trousers
    • Walking trousers
    • Several polo shirts, T-shirts or specialist walking shirts
    • Fleece jacket
    • Comfortable walking socks
    • Warm hat and gloves
    • Sun hat, sunglasses, lip salve and high SPF sun block
    • Day sack to comfortably carry the kit you'll take out on the walk
    • Polythene bags to keep the contents of your daypack dry
    • Water bottle(s) - at least 1-litre capacity (see Water-to-Go filter bottles)
    • Basic first aid kit (plasters, blister treatment, antiseptic etc)
    • Insect repellent
    • Waterproof bag or container and knife for your lunch
    • Walking/trekking poles

    Any sharp equipment such as a lunch knife or trekking pole cannot be carried as cabin baggage when travelling by air.

  • Do I need walking boots?

    You’ll be spending quite a bit of time on your feet, so choosing the right footwear is vital to ensure that you can enjoy your holiday to the full, remain comfortable on your holiday activities and avoid accidents whilst walking.

    We recognise that footwear can be a personal matter and individuals vary greatly in their anatomy and habits.

    As our holidays range from city sightseeing on foot to high alpine hiking, we give guidance below as to appropriate footwear for our range of holidays. On our easier holiday grades, the guidance is largely a recommendation. For our higher-grade holidays, the guidance provides minimum standards and indicates the sort of footwear we consider essential.

    We feel that appropriate footwear is one of the best insurance policies you can take on holiday.

    Grade 1 (Leisurely): For our easiest holidays, within reason, you should wear whatever is comfortable for a day out on your feet.

    Grades 2 & 3 (Leisurely): Good quality waterproof walking shoes or trail shoes with a thick moulded sole with a good tread and a low heel are all that is likely to be required for these holidays.

    Grades 4, 5 & 6 (Moderate): Lightweight waterproof walking boots with a good sole (such as Vibram or similar) and a deep tread and which provide ankle support are recommended and may be essential for some walks. If you are an experienced walker with strong ankles, a good quality pair of trail shoes may well be suitable for some Grade 4 walks.

    Grades 7 & 8 (Challenging): Good quality waterproof walking boots with a moulded sole with a deep tread and good ankle support are essential.

    Grade 9 (Challenging): A proper four-season mountain boot which can take a crampon is essential for these holidays.

  • Which walking grade is right for me?

    Matching the right walking grade to suit your ability and comfort level is key to your enjoyment. You can follow your spirit of adventure, passion for the outdoors and the desire to enjoy the world's high places with our Moderate or Challenging grade holidays. Or, if you prefer, explore the cultural cities of Europe on foot, or walk on gentle slopes and scenic coastal paths on a Leisurely or Moderate graded holiday.

    Please see our Walking Grades page for more information.