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DOs & DON'Ts


MAKE SURE THAT YOU DO
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  • Take out your insurance before you travel. It can be very difficult to arrange once your holiday has started. Normally, insurers will not grant cover once a journey has commenced, leaving you exposed to a significant financial risk and a delay in receiving the assistance you may urgently need.
  • Ensure that you take all documentation for your travel policy with you on holiday, especially the emergency assistance telephone number. You won’t be able to participate in our walks or sightseeing without being able to demonstrate to our holiday leader that you are insured. On Cruise & Walk holidays you won’t be able to board your cruise ship without evidence of adequate insurance.
  • Make sure that you have disclosed any pre-existing medical conditions to your insurer when you take out the policy (including yourself and your dependent family).
  • Be aware that a ‘low cost’ policy may not provide a level of cover you require. Sometimes ‘low cost’ can mean a lower level of cover. Some policies may exclude ’walking activities’ or walking with a guide of any description and may not provide an adequate altitude limit for your selected holiday.
  • Carry your EHIC (European Health Insurance Card) within Europe at all times and check that it is current before you travel. Although an EHIC is no substitute for effective travel insurance, many insurers require that you use your EHIC where appropriate.
  • Keep your paperwork somewhere handy. Don’t delay your care whilst you hunt for your details. At a minimum you’ll need to provide:
  1. The name and telephone number of your insurance company
  2. Your policy number and date of issue
  3. The name and telephone number of the Emergency Assistance Company provided by your insurer
  • Make sure that your travel insurance covers you for any independent locally booked excursions and activities you choose to participate whilst on holiday.
  • Make sure that your tour leader has up-to-date details of your holiday insurance so that he or she can assist you if you are in no position to assist yourself!

PLEASE DON'T
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  • Think that buying travel insurance is an unnecessary extra expense on top of your holiday cost. In many situations it can at least help you get the assistance and support you need and in extreme circumstances it could help to save your life.
  • Rely on your credit card cover without checking it thoroughly first – this may only provide cover for accidents and may exclude important features such as medical or cancellation cover, mountain rescue or repatriation.







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