Current rail schedules for a given departure can be checked on the individual holiday pages by pressing the ‘Book’ button next to your chosen departure date, entering a number in any room type showing space available, then hovering your mouse over the ‘See Details’ icon against your chosen departure point.
Please refer to your Confirmation of Booking invoice for rail schedules specific to your holiday. However, please be aware that timings may change between you booking and travelling on your holiday with us.
Significant changes will be advised separately as they occur but minor changes will only be notified in your final travel documents, which will be sent to you approximately two weeks before departure.
Please note that an alteration of your outward travel times by less than 12 hours, or change of routings are examples of what may be deemed a minor change to your holiday arrangements.
Rail services can be delayed – it’s beyond our control – but we and the rail companies concerned make every endeavour to provide refreshments and, when necessary, accommodation in reasonable relation to time of day.
In the event of a delay to your return journey, for example due to industrial action, although we will provide you with reasonable assistance, we will not be responsible for any additional accommodation costs for additional days that you must stay in the destination before your return train.
You may be able to preselect your seat in advance for a fee. Please contact our Travel Department on 01707 386732 or by e-mail: [email protected] for further information.
Should you book late, particularly less than six weeks before departure, we may have to offer to buy in an additional seat for you at a higher price or in a different ‘ticket class’ than that obtained for the majority of your travelling companions. Any applicable supplement will be advised at the time of booking.
On Board Catering
There may be charges for on-board food and beverages. The latest information relating to this will be sent with your travel documents.
Your travel documents and baggage labels will be sent to you about two weeks before departure.
If you have paid in full but not received your travel documents within 7 days of departure, please contact us urgently on 01707 386732, or e-mail: [email protected].
When you receive your tickets, it is important to check that all details are correct and are as expected. Please contact us immediately if there are any errors or if you are unsure about anything.
Ticket details must reflect your name as printed in your passport or the carrier may refuse to allow you to board your train.
Many international railway stations now operate airport-like security procedures and may select passengers for body scanning. A refusal to be screened will result in passengers not being permitted to travel.