We really do want you to enjoy your holiday with us! Please choose your holiday wisely, and ensure that you come fully equipped for the local weather and terrain as by doing so, this will only enhance the enjoyment of your stay.
It is your responsibility to bring proper outdoor clothing and footwear
appropriate to the nature of the holiday and to choose a holiday
appropriate to your fitness levels and capability.
We're always glad to discuss any queries you may have about of our holidays - don't hesitate to get in touch by phone or email if you have any questions or concerns.
You should be aware that, for your own welbeing as well as that of the group as a whole, your tour leader may decline to take you on a particular walk or other included holiday
activity if he or she feels that your clothing, footwear, ability or
experience is unsuitable for the demands of an individual walk or
activity or, ultimately, for holiday as a whole.
Cooperation and Conduct
The success of each holiday depends to a great extent on the members of
the group’s abilities to participate physically and cooperate with other
party members and the tour leader.
The tour leader has full authority to exclude any member, either from
part of the daily programme or, in extreme cases, from the entire tour
if he or she is in the leader's reasonable opinion, either
physically unable to participate, behaves in a way which is detrimental
to the interests or safety of the party as a whole, is inadequately
equipped or does not have adequate travel insurance. Refunds may be made
in appropriate cases at our discretion.
When you book your holiday with us, you do accept responsibility for the
proper conduct of all members of your party during your holiday.
We reserve the right at any time to terminate the holiday of any party
member(s) whose behaviour is such, in the reasonable opinion of an
accommodation provider or us, as to cause or likely to cause danger,
upset or distress to anyone else or damage to property. Full
cancellation charges will then apply and no refund will be given.
Furthermore, we shall be under no obligation to pay any
compensation or meet any costs or expenses (including but not limited to
alternative accommodation) which you may incur as a result of your stay or your
holiday being terminated.
If you cause damage to the accommodation in which you are staying (albeit accidently), you
must fully reimburse the accommodation supplier concerned for the cost
of the damage before the end of your stay if the cost has been
established by then or as soon as it has been established if later.