Personal Responsibility

Footwear, Clothing and Experience

We really do want you to enjoy your holiday with us! Please choose your holiday wisely, and ensure that you come fully equipped for the local weather and terrain as by doing so, this will only enhance the enjoyment of your stay.

It is your responsibility to bring proper outdoor clothing and footwear appropriate to the nature of the holiday and to choose a holiday appropriate to your fitness levels and capability.

We're always glad to discuss any queries you may have about  of our holidays - don't hesitate to get in touch by phone or email if you have any questions or concerns.

You should be aware that, for your own welbeing as well as that of the group as a whole, your tour leader may decline to take you on a particular walk or other included holiday activity if he or she feels that your clothing, footwear, ability or experience is unsuitable for the demands of an individual walk or activity or, ultimately, for holiday as a whole.


Cooperation and Conduct

The success of each holiday depends to a great extent on the members of the group’s abilities to participate physically and cooperate with other party members and the tour leader.

The tour leader has full authority to exclude any member, either from part of the daily programme or, in extreme cases, from the entire tour if he or she is in the leader's reasonable opinion, either physically unable to participate, behaves in a way which is detrimental to the interests or safety of the party as a whole, is inadequately equipped or does not have adequate travel insurance. Refunds may be made in appropriate cases at our discretion.


Local Damage

When you book your holiday with us, you do accept responsibility for the proper conduct of all members of your party during your holiday.

We reserve the right at any time to terminate the holiday of any party member(s) whose behaviour is such, in the reasonable opinion of an accommodation provider or us, as to cause or likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given.

Furthermore, we shall be under no obligation to pay any compensation or meet any costs or expenses (including but not limited to alternative accommodation) which you may incur as a result of your stay or your holiday being terminated.

If you cause damage to the accommodation in which you are staying (albeit accidently), you must fully reimburse the accommodation supplier concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later.