The world's more beautiful on foot...
Call us on 01707 331133
Or, email us at [email protected]
Call us on 01707 331133
Or, email us at [email protected]
Go To: About Us
Dear valued customers,
Due to the unprecedented events relating to COVID-19, we have taken the decision to suspend UK, Short Haul and Long Haul holidays that were planned to operate until 30 June 2020. Cruise and Walk holidays are cancelled until 31 May 2020, and will be cancelled on a week by week basis in June, as soon as we have heard from our cruise partner, Fred.Olsen.
If you are due to travel with us on an affected tour within this period and you have not heard from us, we will be contact with you over the next few days, in departure date order.
The safety and well-being of our customers, leaders and staff is paramount. Please be reassured that our team have many years’ experience in dealing with events disrupting travel arrangements and are well placed to assist you in circumstances such as these.
Please be aware that our lines are busy as we prioritise customers booked to travel before July. We would be grateful if you could limit calling us over the next few days, unless necessary, so that we can reach those whose holidays will be affected in order of departure. We very much appreciate your assistance during this challenging and uncertain time, which we recognise must be frustrating to you.
If you have a trip booked later in the year, we’d encourage you to not call us over the next few days, unless absolutely necessary, just so we can contact those who are imminently impacted. We thank you for your patience, support and understanding.
Private Group Bookings
We will be in touch with your private group organiser to discuss your plans.
Does my travel insurance cover me for problems relating to the Coronavirus?
Those travelling with us purchase travel insurance from a wide range of providers. It is essential that you read the policy wording carefully as some policies may not cover claims relating to pandemics such as the Coronavirus. If in doubt, please contact your travel insurer for further information.
We will continue to review UK government advice, airline policies and local advice from our destinations and revise our holiday itineraries and advice to travellers to ensure that we support the precautions being put in place to contain the virus and protect the health of those travelling with us. Should there be any change to government advice, we will contact any customers affected.
What are you doing about balance due dates?
We remain hopeful that we will be able to operate some of our holidays due to depart after 1 July 2020.
However, we do recognise that customers due to depart after this time may be apprehensive about their forthcoming holiday booking. We have therefore introduced a temporary change to our booking conditions and the dates by which we will require you to pay the balance due for your holiday.
If you have a booking for a holiday departing in 2020, you will now not have to pay your balance until four weeks before departure.
Please note however that the rest of our booking conditions relating to holiday payments will apply; if your balance payment is not received within four weeks of departure, and government travel advice and local conditions allows for the holiday to operate, you might lose your deposit.
What are you doing about refunding my holiday, which was cancelled due to COVID-19?
If we are unable to operate your holiday as planned due to UK Government advice recommending against non-essential travel, we will in the first instance issue you with a Refund Credit Note equivalent to the monies you have paid for your holiday.
We understand that you might not be ready to rebook your holiday quite yet, so the Refund Credit Note gives you the flexibility to book your travel in the future.
The Refund Credit Note also recognises your ongoing rights and, essentially, the continuity of the financial protection attached to your holiday booking and the monies that you have paid for it. If you booked a flight-inclusive holiday this financial protection will continue to be provided through the ATOL scheme and, for holidays without flights, by means of our ABTA bond.
We offer the following promises to you:
Your rebooked holiday will form a new holiday contract which means that should you decide to cancel your holiday before the new balance due date for your rebooked holiday, all that you would lose would be your deposit. This should reassure you that using your Refund Credit Note to rebook a future holiday will not put you at any financial disadvantage.
Should we already have issued you with a Refund Credit Note with an expiry date of 31 July 2020 and you prefer the flexibility to rebook your holiday after this date, we are now able to exchange this for a replacement with a revised expiry date of 31 March 2021 on request.
Should your rebooked holiday become affected by changes in travel restrictions of government advice, meaning that it can no longer go ahead as planned, we will of course contact you to offer you a range of flexible options.
We would also like to reassure you that if you are unable to accept a refund credit you can also use your Refund Credit Note to apply for a refund of the monies you have paid for your holidays. Should you prefer this option, please email us on [email protected] and we will be in contact with you as soon as possible to arrange this. Please be aware that following the recent cancellation of holidays during what should have been one of our busiest times in the year, our sales team are extremely busy assisting customers. As a result, to help us help you, please avoid calling us until you have already received your Refund Credit Note. Please rest assured that we are currently processing cancellations, rebookings and refunds for customers whose holidays have been affected by the current crisis.
More information about the Refund Credit Voucher scheme
The Refund Credit Note scheme is an initiative promoted by ABTA, our industry governing body, to maintain confidence in the UK Travel Industry and ensure that travellers’ rights are maintained so far as possible and that the monies they have paid for their holidays remain financially protected following the extraordinary scale of restrictions imposed on tour operators as a result of the worldwide border closures and shutdown of travel services.
The principal precautions you can take when travelling are similar to the simple, common sense advice for outbreaks of flu viruses and include:
We will continue to review UK government advice, airline policies and local advice from our destinations and revise our holiday itineraries and advice to travellers to ensure that we support the precautions being put in place to contain the virus and protect the health of those travelling with us. Should there be any change to government advice, we will contact any customers affected.
For more information relating to the Coronavirus outbreak, see:
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