The Charm Of The Azores

All local transport costs in conjunction with the advertised activity programme are included in the holiday cost. There may be occasions where additional visits or excursions are added to enrich your experience, these will be paid for locally by you if you choose to participate. Local transport can be a mix of private hire coaches, taxis, local buses and ferries depending on the itinerary.

A range of local excursions and activities may be available to book at your destination through a local operator. We have no involvement in such activities or excursions which are not run, supervised or controlled in any way by us. Your contract will be with the local activity supplier and we accept no responsibility for their actions or omissions.

When budgeting for your holiday, you will need to consider drinks, any meals not included in the holiday price, non-included entrance fees, optional excursions you may choose to participate in locally and any souvenirs or additional services such as laundry. A general guideline for lunches and drinks is £10-£20 per person per day.

The currency in Portugal is the euro. You may wish to take some euro cash with you until you reach an ATM. Credit cards may not be accepted in smaller towns and rural areas.

Although entirely at your own discretion, tipping is an important aspect of tourism and hospitality life and expectations are fairly high. In order to simplify tipping, we strongly recommend that you allow your leader to take care of making sure tips are given to hotel and restaurant staff and to local guides and drivers. This will be done using some funds provided by us together with, if you wish, a contribution from you, which he/she will collect during the holiday.

Your tour leader makes the world of difference to your holiday and ours are as passionate about discovering the world on foot as you are. They're resourceful, organised and widely travelled. They will handle all the local administration and other needs that might arise to ensure that you don't have to worry about planning your days and you can enjoy your holiday. Although leading group holidays, they won't forget that every group is made up of individuals. Each tour leader has their own individual style, talents and professional backgrounds and all are trained, qualified, experienced and dedicated to making your holiday as enjoyable, interesting and inspiring as possible.

Each evening, your tour leader will discuss with you the programme for the following day. This will be your opportunity to discuss the details and ensure the planned activities suit your walking ability. If you have concerns on clothing or equipment, this can be discussed then also. If you do not wish to join the organised group programme, please let the leader know.

We fly from London to Ponta Delgada and return.  The transfer from Ponta Delgada Airport to our first Hotel in Ponta Delgada will take approximately 20 minutes whereas our return transfer to Ponta Delgada Airport from Furnas will take approximately 1 hour.

For all those booking a flight or rail inclusive holiday, details of your travel arrangements and baggage allowance will be confirmed in your travel documents, sent to you approximately 10 days prior to departure.

To ensure that we can accurately administer your holiday arrangements, please confirm that the personal details we hold for you are up to date and that you have provided the information we need to secure your holiday travel and accommodation arrangements. Please check your passport details, date of birth and any other important details necessary for us to properly manage your holiday booking. You can view and update information already provided, and add details not yet asked for, by using the Manage My Booking facility on our website www.ramblersholidays.co.uk, or by calling our Sales and Reservations team on +44 (0)1707 331133. When you receive your booking confirmation please check the details as soon as possible.

Breakfast and 5 dinners are included in the holiday charge. Breakfasts are taken at our hotels and are usually continental style buffet breakfasts. Sometimes our flight arrives in the evening on day 1, therefore dinner will not be included on the first night if this is the case. We take dinners in local restaurants during our stay in Ponta Delgada where we enjoy a la carte local cuisine, a great way to explore the area and immerse ourselves in the culture! We dine in the hotel during our stay in Furnas where we can enjoy many traditional delicacies. The hotel is famous for its Furnas stew and its other stewed dishes, cooked underground by the natural volcanic steam of Furnas Lake! One evening in Furnas we will enjoy a Cozido das Furnas, a traditional meal in the Azores where the food is cooked underground using volcanic heat. One dinner is not included during our stay in Ponta Delgada so you can have an authentic experience independently and enjoy a sometimes lively atmosphere in a traditional restaurant along with local diners. Lunches are not included in the holiday price but these can be taken as picnics or in local cafes.

Lightweight waterproof walking boots with a good moulded sole (such as Vibram or similar) and a deep tread and which provide ankle support are strongly recommended and may be essential for some walks. 

Documents and Information to take with you:

• Passport (make sure it's yours and valid)
• Your travel tickets or e-ticket itinerary
• Any visa or electronic travel authorisation (if required)
• Holiday money
• Credit or debit cards (and separate details of who to call if lost)
• Car parking ticket and car park directions (if prebooked)
• Coach or rail travel tickets (if prebooked)
• Your holiday Booking Confirmation document
• Your travel insurance details
• Alternative form of identification (such as a driving licence)
• Photocopy of the personal details pages of your passport
• A valid European Health Insurance Card (EHIC) if relevant
• Details of any medical condition or allergy your holiday leader should know about

Electricity is supplied at 220 Volts. If you wish to use electrical equipment you will need a European two pin adaptor with round pins. More information can be found at https://www.power-plugs-sockets.com/

Maps and guidebooks relating to the areas you will be walking in may be bought before your holiday from The Map Shop at www.themapshop.co.uk

Visit the following websites for an idea of the climate in your destination:

• Weather2 - www.myweather2.com
• BBC Weather - www.bbc.co.uk/weather

Health requirements can change at any time. It is your own responsibility to ensure that you inform yourself from a professionally qualified source on, and comply with, such requirements at least 6 to 8 weeks before departure. Advice on vaccinations is available from your GP.

We're committed to ethical tourism in all our destinations. Our holidays are designed for you to discover the essence of the country you are visiting. Travelling in small groups not only gives you an up close and personal experience of your destination, but minimises your impact on the immediate environment. We feel that the most important starting point to protect the environment is to be out in it. For more details visit our website.

Unlike many tour operators we have our own trust through which RWH Travel’s profits are channelled back into a variety of outdoor, walking-related or environmental conservation projects in the UK. The focus of the Trust’s financial support is Britain’s leading walking charity, The Ramblers, and their role in promoting the benefits and importance of walking to the British public. In addition the Trust welcomes applications for small grants from local organisations in the UK who need support for walking-orientated activities. This includes the establishment of footpaths and bridleways, funding for rebuilding bridges and renovating huts, as well as bursary funding for the Duke of Edinburgh’s Award for children who could not otherwise afford to do it. Please visit the ‘About Us’ section of our website and click on the Charitable Trust link for more details.

We appreciate that we are in a fortunate position to be able to use our profits to help make a difference to people's lives. Heart & Sole is a venture managed by our office staff, whose aim is to reach the heart of the communities in the countries we visit. Through Heart & Sole, we hope to make more of a long term, direct impact to these communities, particularly in less developed countries where even a small amount goes a long way. See our website for more information and details of some of the projects we support.

We welcome all comments about our holidays and value ideas for the future. If you have provided us with an email address we will invite you to complete an online questionnaire or to add feedback to our page on the independent review site 'Feefo'.