Sailing through the Canaries to Madeira

This Grade 4 moderate holiday includes full and half day walks at a moderate pace over hilly terrain and is likely to include an element of sightseeing as well. Half day walking will probably include about 3 hours of walking, with full days having around 5 hours. Expect ascents and descents of up to about 600m. See the 'Proposed Itinerary' section for more information.

The described walks assume that the weather will be good and that the ship will keep to the planned schedule. We may have to change the walks if the ship’s schedule changes or there is poor weather.

All local transport costs in conjunction with the advertised activity programme are included in the holiday cost. There may be occasions where additional visits or excursions are added to enrich your experience, these will be paid for locally by you if you choose to participate. Local transport can be a mix of private hire coaches, taxis, local buses and ferries depending on the itinerary.

A range of local excursions and activities may be available to book at your destination through a local operator. We have no involvement in such activities or excursions which are not run, supervised or controlled in any way by us. Your contract will be with the local activity supplier and we accept no responsibility for their actions or omissions.

The currency on board ship is sterling. A credit account system is operated onboard allowing bar drinks, wine in restaurants, laundry charges, purchases from the shop and any other incidental expenses to be automatically charged to your account. You will be required to register a debit or credit card at check-in against which to charge your onboard account. At the time of writing there is no charge for payment by credit or debit card. Onboard accounts can be settled in cash, however, a debit or credit card must still be registered at check-in to secure the on-board account balance.

The following credit cards are accepted: Diners Club, MasterCard and Visa. Fred. Olsen also accepts Visa debit cards but is unable to accept American Express, Solo, and Electron, travel agent debit cards or traveller’s cheque cards.

The ship operates a Bureau de Change onboard, where currency can be purchased or sold subject to local currency restrictions. All major currencies are stocked based on the cruise destinations with no commission charge and competitive rates.

The currency in Spain is the euro.

Fred. Olsen operates a system whereby the recommended level of gratuities will be automatically added to guests’ onboard accounts at the end of the cruise. Ramblers Cruise & Walk Holidays include the tips for the dining room waiters but £5 per guest per day will be added to all onboard accounts for cabin stewards and remaining crew. Anyone wishing to vary the amount given can do so via reception and guests are free to remove the charge from their onboard account and tip the relevant staff in the traditional ‘envelope & cash’ method if they prefer.

From 2022 onwards your holiday price will include all ship, driver and where applicable, local guide tips. You can, should you wish tip more at your discretion. 

Your tour leader makes the world of difference to your holiday and ours are as passionate about discovering the world on foot as you are. They're resourceful, organised and widely travelled. They will handle all the local administration and other needs that might arise to ensure that you don't have to worry about planning your days and you can enjoy your holiday. Although leading group holidays, they won't forget that every group is made up of individuals. Each tour leader has their own individual style, talents and professional backgrounds and all are trained, qualified, experienced and dedicated to making your holiday as enjoyable, interesting and inspiring as possible.

Each evening, your tour leader will discuss with you the programme for the following day. This will be your opportunity to discuss the details and ensure the planned activities suit your walking ability. If you have concerns on clothing or equipment, this can be discussed then also. If you do not wish to join the organised group programme, please let the leader know.

To enhance your experience, as well as your Cruise and Walk Tour Leader, at some ports of call our group will be accompanied by a well qualified and knowledgeable English-speaking local guide.

Getting to your departure port

For all information on how to get to your cruise departure by car or public transport please consult www.fredolsencruises.com/cruising-information/departure-port

Embarkation

On arrival at the port you will need to produce both your ticket and a valid passport, so please ensure you have both ready to hand. When checking in you will be issued with your ship’s pass and boarding card. Your ship’s pass acts as your security pass and onboard account card for the full duration of the cruise. Each time you embark or disembark the ship your card will be swiped to record whether you are on board or ashore. In addition, your hand luggage may be subject to either x-ray scanning or a manual search each time you re-join the ship.

Disembarkation

At least 24 hours before the end of your cruise the full disembarkation instructions will be placed inside your cabin. Please ensure you have settled all onboard accounts before leaving the ship.

Your luggage allowance is 200lbs or 90kg. For safety reasons, each piece of luggage should weigh less than 44lbs or 20kg.

Approximately 10 days prior to departure, we will send you your cruise tickets and luggage labels. 

Please be advised that there are a number of items that are prohibited to be taken on board. To avoid any items being confiscated at check-in, please familiarise yourself with our prohibited items policy at www.fredolsencruises.com and search for ‘prohibited items’.

To ensure that we can accurately administer your holiday arrangements, please confirm that the personal details we hold for you are up to date and that you have provided the information we need to secure your holiday travel and accommodation arrangements. Please check your passport details, date of birth and any other important details necessary for us to properly manage your holiday booking. You can view and update information already provided, and add details not yet asked for, by using the Manage My Booking facility on our website www.ramblersholidays.co.uk, or by calling our Sales and Reservations team on +44 (0)1707 331133. When you receive your booking confirmation please check the details as soon as possible.

It is a good idea to carry photocopies of the personal details pages of your passport. Should you lose your passport, this may assist with the issue of replacement documents and your return to your home country.

Passport and visa requirements can change at any time. It is your own responsibility to ensure that you inform yourself from a professionally qualified source on, and comply with, such requirements.

General travel and destination advice for UK nationals is available from the Foreign and Commonwealth Office at www.fco.gov.uk/travel and at www.gov.uk/travelaware.

Please ensure your passport has at least 6 months’ validity from the date you return from the cruise and have enough spare pages to accept immigration stamps/visas. Ramblers Walking Holidays will not be held responsible for any guest refused entry to a country/countries for non-compliance with the above, and passage will be refused to any guest at point of embarkation with insufficient passport validity. We would suggest a minimum of four clear pages excluding pages required for any visas you are required to apply for in advance of sailing. It is also a requirement of all immigration authorities that your passport is not damaged in any way or has no missing pages - we strongly recommend you check the condition of your passport prior to travel.

So, what’s on the menu? One certainty is that no one on board the ship will ever go hungry. All meals are included, and you start the day with breakfast, a buffet arrangement where you can choose from fresh fruits, cereals, yoghurts, a full English breakfast, cheeses, cold cuts, breads, pastries, fresh juices and unlimited tea or coffee.

We’ll take our lunches on board on cruising days and the choice is yours: sample the ample buffet in the restaurant, see what’s on offer in the informal café or choose an alfresco poolside affair. When we’re out for the day we’ll be provided with a packed lunch.

Dinner is a sumptuous five course feast. The choices are many, and the food is excellent. The menus are varied and mouth-watering, freshly cooked by award-winning chefs. Special diets such as fat-free, vegetarian and gluten-free meals can be catered for. Dinner is taken in a stylish restaurant with smiling courteous waiting staff creating a wonderful atmosphere for your evening meal. We are booked for dinner at 6.15pm to allow you plenty of time to also enjoy the evening entertainment if you wish. Wine can be pre-ordered from the Maître’d, over the interactive intranet in your cabin, or at the table.

If this is not enough, there is also morning coffee, afternoon tea and extensive late-night suppers to indulge in! We’ll also have an exclusive drinks party for our group one evening in addition to the Captain’s welcome and farewell parties and a traditional afternoon tea with waiter service on one of our sea days.

Complimentary tea and coffee can be found aboard the ship throughout the day, usually in the informal café. Other drinks must be purchased but the prices are very reasonable. No alcoholic drinks purchased ashore may be taken aboard the ship for consumption during the cruise.

If you have any special dietary requirements such as diabetic, gluten/wheat-free, dairy-free/soya, vegetarian, vegan, or low fat please advise us at the time of booking or no later than 14 weeks prior to departure.

Lightweight waterproof walking boots with a good moulded sole (such as Vibram or similar) and a deep tread and which provide ankle support are strongly recommended and may be essential for some walks. 

Outdoor activities are always safer and more enjoyable if you are prepared.

If you have not travelled with us before the following list might be of use:

• Waterproof jacket (Goretex or similar) and trousers
• Lightweight quick-drying trousers
• Walking T-shirt/shirts
• Walking socks
• Fleece or jumper
• Sun hat, sunglasses, lip salve and sun block
• Warm hat and gloves (if appropriate)
• Swimwear (if appropriate)
• Day sack (this should be able to carry all you would need for the day's activity)
• Day sack liner
• Water bottle - at least 1 litre capacity (more than 1 bottle may be required)
• Basic first aid kit
• Lunchbox
• Walking poles (should you find them useful)
• Sit mat

This list is not exhaustive and every walker is different and may have their own preference.

Daywear

Daytime wear is casual with comfortable shoes for walking around deck. A lightweight jacket or coat is recommended for the early evening when the sun sets. You may also like to take a towel and swimwear as the Fred Olsen ships have small swimming pools and Jacuzzis. Towels are provided at the poolside should you forget your own. During the day casual wear is allowed in the restaurant but not swimwear.

Evening attire

During your cruise, there will be formal and smart casual evenings. On formal evenings, gentlemen are encouraged to wear ‘black tie’, although a dark suit and tie will suffice, with ladies elegantly dressed in cocktail or evening dress. On smart casual evenings, men can wear open-necked shirts, chinos and dark coloured jeans, and women dress or trousers and a top.

Documents and Information to take with you:

• Passport (make sure it's yours and valid)
• Your travel tickets or e-ticket itinerary
• Any visa or electronic travel authorisation (if required)
• Holiday money
• Credit or debit cards (and separate details of who to call if lost)
• Car parking ticket and car park directions (if prebooked)
• Coach or rail travel tickets (if prebooked)
• Your holiday Booking Confirmation document
• Your travel insurance details
• Alternative form of identification (such as a driving licence)
• Photocopy of the personal details pages of your passport
• A valid European Health Insurance Card (EHIC) if relevant
• Details of any medical condition or allergy your holiday leader should know about

All of the cruise ships feature 2-pin (round pin) Continental style plug (220 volt-60 Hz) and Bolette will also feature UK plug sockets.

Bolette and Borealis also feature the American-style 110 volt plug.

We recommend you bring adaptors on board, but if you forget, these can be borrowed from the Guest Services desk when on board, or purchased from the ship's Port Shop.

An alternative to bottled water from single-use sealed water bottles is filtered water from a refillable bottle containing its own water filter such as a Water-to-go bottle available from www.watertogo.eu. Just fill up from any water source and save the environment from disposable plastic bottles.

We have negotiated an exclusive 15% discount with our partners Water-to-Go for you as a thank you for helping the environment. Please go to their website at www.watertogo.eu and enter the code RWH17 when ordering. In addition, Water-to-Go will match the discount with a donation to our charity, Heart & Sole, which will allow us to continue to make a difference in the countries you visit on our holidays.

If you cannot find the maps or books locally we recommend:

The Map Shop
5 High Street
Upton upon Severn, Worcs
WR8 0HJ
England

Tel: 01684 593 146
Website: www.themapshop.co.uk
E-mail: themapshop@btinternet.com

If you key many of the local places mentioned in this holiday fact sheet into YouTube, you will find a vast array of spectacular footage of the area.

Visit the following websites for an idea of the climate in your destination:

• Weather2 - www.myweather2.com
• BBC Weather - www.bbc.co.uk/weather

Health requirements can change at any time. It is your own responsibility to ensure that you inform yourself from a professionally qualified source on, and comply with, such requirements at least 6 to 8 weeks before departure. Advice on vaccinations is available from your GP.

Although most cruises experience calm seas, there is always the possibility of heavy weather. It is possible in these circumstances that some clients may be susceptible to sea-sickness. You may wish to consider packing some travel motion sickness medication which can greatly reduce any symptoms. Please liaise with your local pharmacist or doctor for advice regarding particular medication.

Whilst none of the walks is difficult you need to be comfortable walking over uneven and occasionally steep ground to enjoy them to the full.

Network and Centre website at www.travelhealthpro.org.uk, the NHS Fit for Travel website at www.fitfortravel.nhs.uk and the Foreign Office Travel Advice website at www.gov.uk/foreign-travel-advice or a local travel health clinic.

For further advice please visit:

• The National Travel Health Network and Centre (NaTHNaC) travel health website at www.travelhealthpro.org.uk
• The NHS 'Fit for travel' website at www.fitfortravel.nhs.uk
• The Foreign, Commonwealth & Development Office website at www.gov.uk/foreign-travel-advice
• Or a local travel health clinic

You might wish to take a small bottle of antibacterial hand gel with you for times when you're unable to wash your hands.

We cannot stress enough the importance of good quality, comprehensive cruise insurance. Insurance is a mandatory requirement for all customers travelling on board. 

We require that you are adequately insured for the nature of your holiday. You will be unable to participate in our local walking and other activity programmes without being able to demonstrate that you have valid travel insurance. Your Ramblers Cruise & Walk leader will ask for this information locally and you will not be able to join our walking and activity programme without this information.

Please ensure that as a minimum your travel insurance policy covers you for travel to your holiday destinations (country and geographical region) and for medical expenses, mountain rescue (including helicopter rescue) and emergency repatriation to your home country in the event of illness or injury. Your policy should also provide adequate cover for the activities, included and optional, you are likely to participate in during your holiday. It is vital that you have disclosed all pre-existing medical conditions to your insurer. 

Whoever you insure with, please ensure that you take full details, and ideally the policy itself, with you on holiday and provide our tour leader with your insurer's name, the policy number and emergency assistance contact numbers.

Please note that it is very difficult to obtain travel insurance once your holiday arrangements have started.

From January 1^st, 2021 UK travellers can continue to use their European Heath Insurance Card (EHIC) – which can last up to five years, until its expiry date, to gain access to medical assistance during your holiday. However, you will no longer be covered in Iceland, Liechtenstein, Norway or Switzerland. Travellers without a valid EHIC can apply for a new UK Global Health Insurance Card (GHIC), which will replaces the EHIC once it has been phased out. Please note however that the EHIC/GHIC should not be considered a substitute for medical or travel insurance.

For more information, please visit www.nhs.uk/ehic

Naturally, the safety and comfort of our guests and crew is always our highest priority. We would therefore like to reassure you that when in certain ‘hot spots’ around the world, additional and robust security measures are put in place. Whereas you will appreciate that we cannot divulge these plans we would like to pre-advise that additional safety drills will take place prior to reaching these waters and it may be necessary to close the portholes of lower deck cabins whilst in areas considered to be at a higher threat level. We thank you in advance for your co-operation and understanding.

We're committed to ethical tourism in all our destinations. Our holidays are designed for you to discover the essence of the country you are visiting. Travelling in small groups not only gives you an up close and personal experience of your destination, but minimises your impact on the immediate environment. We feel that the most important starting point to protect the environment is to be out in it. For more details visit our website.

Unlike many tour operators we have our own trust through which RWH Travel’s profits are channelled back into a variety of outdoor, walking-related or environmental conservation projects in the UK. The focus of the Trust’s financial support is Britain’s leading walking charity, The Ramblers, and their role in promoting the benefits and importance of walking to the British public. In addition the Trust welcomes applications for small grants from local organisations in the UK who need support for walking-orientated activities. This includes the establishment of footpaths and bridleways, funding for rebuilding bridges and renovating huts, as well as bursary funding for the Duke of Edinburgh’s Award for children who could not otherwise afford to do it. Please visit the ‘About Us’ section of our website and click on the Charitable Trust link for more details.

We appreciate that we are in a fortunate position to be able to use our profits to help make a difference to people's lives. Heart & Sole is a venture managed by our office staff, whose aim is to reach the heart of the communities in the countries we visit. Through Heart & Sole, we hope to make more of a long term, direct impact to these communities, particularly in less developed countries where even a small amount goes a long way. See our website for more information and details of some of the projects we support.

Please do provide us with a mobile phone contact number. We will only use this to contact you with important information relating to your holiday arrangements. 

Do keep your mobile phones switched on and readily available when travelling to the airport or if delayed in transit so that we can contact you with any last minute information relating to your travel arrangements.  

As a matter of courtesy, please switch off your mobile phone during walks, or endeavour to minimise its use. Please also try to minimise the use of mobile devices during group meals.