Maria Alm

All local transport costs in conjunction with the advertised activity programme are included in the holiday cost. There may be occasions where additional visits or excursions are added to enrich your experience, these will be paid for locally by you if you choose to participate. Local transport can be a mix of private hire coaches, taxis, local buses and ferries depending on the itinerary.

A range of local excursions and activities may be available to book at your destination through a local operator. We have no involvement in such activities or excursions which are not run, supervised or controlled in any way by us. Your contract will be with the local activity supplier and we accept no responsibility for their actions or omissions.

When budgeting for your holiday, you will need to consider drinks, any meals not included in the holiday price, non-included entrance fees, optional excursions you may choose to participate in locally and any souvenirs or additional services such as laundry. A general guideline for lunches and drinks is £10-£20 per person per day.

The currency in Austria is the euro.

Although entirely at your own discretion, tipping is an important aspect of tourism and hospitality life and expectations are fairly high. In order to simplify tipping, we strongly recommend that you allow your leader to take care of making sure tips are given to hotel and restaurant staff and to local guides and drivers. This will be done using some funds provided by us together with, if you wish, a contribution from you, which he/she will collect during the holiday.

Your tour leader makes the world of difference to your holiday and ours are as passionate about discovering the world on foot as you are. They're resourceful, organised and widely travelled. They will handle all the local administration and other needs that might arise to ensure that you don't have to worry about planning your days and you can enjoy your holiday. Although leading group holidays, they won't forget that every group is made up of individuals. Each tour leader has their own individual style, talents and professional backgrounds and all are trained, qualified, experienced and dedicated to making your holiday as enjoyable, interesting and inspiring as possible.

Each evening, your tour leader will discuss with you the programme for the following day. This will be your opportunity to discuss the details and ensure the planned activities suit your walking ability. If you have concerns on clothing or equipment, this can be discussed then also. If you do not wish to join the organised group programme, please let the leader know.

Return flights are with British Airways from London Heathrow to Munich or London Gatwick to Salzburg Airport. Regional flights from Manchester and Birmingham to Munich and return with Lufthansa are available on some dates. Please be aware that there may be a wait at the airport as the transfers for all flights are combined on arrival and departure. 

If you wish to organise your own flights from a non-UK or provincial airport or travel by rail or car to your holiday destination, 'land only' reductions are often available. Please contact us for details.

Before finalising any independent travel arrangements, please check with us first - especially if doing so 12 weeks or more before your intended date of travel. If you do intend to join your holiday locally please do tell us at least 14 weeks in advance.

If you are joining and leaving your holiday overseas we assume, unless you advise us otherwise, that you will join and leave the holiday at your hotel.

Although airport transfers are not included for those making their own independent travel arrangements, if you wish to join the group at the overseas airport, depending on your flight arrival time, you may be able to be included on the group's transfer. Please contact us at least 5 weeks before departure for more details. 

Please note that your flight must arrive within 30 minutes of the group flight to be able to join the group transfer. We also need your flight number, arrival time and departure point so that the group leader is able to meet up with you.

Regional Flights (R2). We offer regional flight options on this holiday but due to the location and travelling time to our resort we operate just one transfer vehicle between the airport and hotel. This may mean that there is a wait at the overseas airport in one or both directions.

For all those booking a flight or rail inclusive holiday, details of your travel arrangements and baggage allowance will be confirmed in your travel documents, sent to you approximately 10 days prior to departure.

To ensure that we can accurately administer your holiday arrangements, please confirm that the personal details we hold for you are up to date and that you have provided the information we need to secure your holiday travel and accommodation arrangements. Please check your passport details, date of birth and any other important details necessary for us to properly manage your holiday booking. You can view and update information already provided, and add details not yet asked for, by using the Manage My Booking facility on our website www.ramblersholidays.co.uk, or by calling our Sales and Reservations team on +44 (0)1707 331133. When you receive your booking confirmation please check the details as soon as possible.

It is a good idea to carry photocopies of the personal details pages of your passport. Should you lose your passport, this may assist with the issue of replacement documents and your return to your home country.

Passport and visa requirements can change at any time. It is your own responsibility to ensure that you inform yourself from a professionally qualified source on, and comply with, such requirements.

General travel and destination advice for UK nationals is available from the Foreign and Commonwealth Office at www.fco.gov.uk/travel and at www.gov.uk/travelaware.

You should have at least 6 months validity left on your passport from your date of arrival.

If you renewed a 10 year passport before it expired, extra months may have been added to your passport’s expiry date. These extra months will not count, so you should ensure that your passport is not older than 9 years and 6 months from the date of issue at the time of travel.

You may wish to renew your passport sooner rather than later, in order to make sure you have it in time for your holiday or travel plans.

Please ensure to regularly check the Foreign and Commonwealth Office website for updates on passport requirements leading up to and after Brexit or contact us for more assistance. 

UK Government Brexit Information for Passports can be found at www.gov.uk/guidance/passport-rules-for-travel-to-europe-after-Brexit.

The UK Government has published a website tool to check the validity of your passport under these rules  which can be found at www.passport.service.gov.uk/check-a-passport.

In the event the UK leaves the EU without a deal, UK citizens will be able to visit the EU for up to 90 days within a 180-day period without a visa. The UK Government also has information for travellers available at gov.uk/EUexit

Non British Passport holders should consult the host country’s embassy for applicable passport and visa entry requirements.

Breakfast and dinners are included in the holiday and are taken at the hotel’s restaurant. Breakfast is buffet style with a selection of yoghurt, fruit, cheese, meat, eggs, rolls and bread. Dinner is a four-course meal, starting with a salad and soup buffet for starters, three main courses to choose from for mains including 1 vegetarian option and finishing with delicious desserts. Once a week there is a buffet evening with traditional Austrian music. Lunches are not included but can be taken in local cafe's or as a picnic.

Lightweight waterproof walking boots with a good moulded sole (such as Vibram or similar) and a deep tread and which provide ankle support are strongly recommended and may be essential for some walks. 

We recommend that you either wear your walking boots or shoes or pack them and some waterproofs in your hand luggage as in the unlikely event that your hold luggage is delayed, you will still be able to participate in the holiday programme.

Outdoor activities are always safer and more enjoyable if you are prepared.

If you have not travelled with us before the following list might be of use:

• Waterproof jacket (Goretex or similar) and trousers
• Lightweight quick-drying trousers
• Walking T-shirt/shirts
• Walking socks
• Fleece or jumper
• Sun hat, sunglasses, lip salve and sun block
• Warm hat and gloves (if appropriate)
• Swimwear (if appropriate)
• Day sack (this should be able to carry all you would need for the day's activity)
• Day sack liner
• Water bottle - at least 1 litre capacity (more than 1 bottle may be required)
• Basic first aid kit
• Lunchbox
• Walking poles (should you find them useful)
• Sit mat

This list is not exhaustive and every walker is different and may have their own preference.

Documents and Information to take with you:

• Passport (make sure it's yours and valid)
• Your travel tickets or e-ticket itinerary
• Any visa or electronic travel authorisation (if required)
• Holiday money
• Credit or debit cards (and separate details of who to call if lost)
• Car parking ticket and car park directions (if prebooked)
• Coach or rail travel tickets (if prebooked)
• Your holiday Booking Confirmation document
• Your travel insurance details
• Alternative form of identification (such as a driving licence)
• Photocopy of the personal details pages of your passport
• A valid European Health Insurance Card (EHIC) if relevant
• Details of any medical condition or allergy your holiday leader should know about

In Austria the electricity is supplied at 220 Volts. If you wish to use electrical equipment you will need a European two pin adaptor with round pins. More information can be found at https://www.power-plugs-sockets.com/ 

An alternative to bottled water from single-use sealed water bottles is filtered water from a refillable bottle containing its own water filter such as a Water-to-go bottle available from www.watertogo.eu. Just fill up from any water source and save the environment from disposable plastic bottles.

We have negotiated an exclusive 15% discount with our partners Water-to-Go for you as a thank you for helping the environment. Please go to their website at www.watertogo.eu and enter the code RWH17 when ordering. In addition, Water-to-Go will match the discount with a donation to our charity, Heart & Sole, which will allow us to continue to make a difference in the countries you visit on our holidays.

Maps and guidebooks relating to the areas you will be walking in may be bought before your holiday from The Map Shop at www.themapshop.co.uk

Visit the following websites for an idea of the climate in your destination:

• Weather2 - www.myweather2.com
• BBC Weather - www.bbc.co.uk/weather

Health requirements can change at any time. It is your own responsibility to ensure that you inform yourself from a professionally qualified source on, and comply with, such requirements at least 6 to 8 weeks before departure. Advice on vaccinations is available from your GP.

No compulsory immunisations are required for visits to Austria. You should be up to date with the usual immunisations recommended in the UK. You may wish to consider immunisations against Diphtheria, Tetanus and Tick-borne Encephalitis

For further advice please visit:

• The National Travel Health Network and Centre (NaTHNaC) travel health website at www.travelhealthpro.org.uk
• The NHS 'Fit for travel' website at www.fitfortravel.nhs.uk
• The Foreign Office Travel Advice Website at www.gov.uk/foreign-travel-advice.
• Or a local travel health clinic.

You might wish to take a small bottle of antibacterial hand gel with you for times when you're unable to wash your hands.

You must be adequately insured to join our holidays. We do not insist that you insure with us but we require that you are adequately insured for the nature of your holiday. You will be unable to participate in our local walking and other activity programmes without being able to demonstrate that you have valid travel insurance.

Please ensure that as a minimum your travel insurance policy covers you for travel to your holiday destinations (country and geographical region) and for medical expenses, mountain rescue (including helicopter rescue) and emergency repatriation to your home country in the event of illness or injury. Your policy should also provide adequate cover for the activities, included and optional, you are likely to participate in during your holiday.

See our brochure or website for further advice regarding holiday insurance.

Whoever you insure with, please ensure that you take full details, and ideally the policy itself, with you on holiday and provide our tour leader with your insurer's name, the policy number and emergency assistance contact numbers.

Please note that it is very difficult to obtain travel insurance once your holiday arrangements have started.

Please take your European Health Insurance Card (EHIC) with you; it will help you in the event of you needing medical assistance during your holiday. Please note that the EHIC has an expiry date, so please check that your card is valid for the duration of your holiday. Please note however the EHIC should not be considered a substitute for medical or travel insurance. 

For more information please visit ehic.org.uk.

The UK Foreign & Commonwealth Office provides up to date information on security and local laws for travellers, together with current passport and visa information, at www.gov.uk/travelaware. Please take a few minutes to look at the current advice on your planned destination.

Please be aware of what's going on around you, take sensible precautions with your credit cards and passport and avoid displays of wealth such as wearing expensive jewellery or watches. Do not carry more cash on you than you will need for each day, and we recommend that a money belt is used.

We're committed to ethical tourism in all our destinations. Our holidays are designed for you to discover the essence of the country you are visiting. Travelling in small groups not only gives you an up close and personal experience of your destination, but minimises your impact on the immediate environment. We feel that the most important starting point to protect the environment is to be out in it. For more details visit our website.

Unlike many tour operators we have our own trust through which RWH Travel’s profits are channelled back into a variety of outdoor, walking-related or environmental conservation projects in the UK. The focus of the Trust’s financial support is Britain’s leading walking charity, The Ramblers, and their role in promoting the benefits and importance of walking to the British public. In addition the Trust welcomes applications for small grants from local organisations in the UK who need support for walking-orientated activities. This includes the establishment of footpaths and bridleways, funding for rebuilding bridges and renovating huts, as well as bursary funding for the Duke of Edinburgh’s Award for children who could not otherwise afford to do it. Please visit the ‘About Us’ section of our website and click on the Charitable Trust link for more details.

We appreciate that we are in a fortunate position to be able to use our profits to help make a difference to people's lives. Heart & Sole is a venture managed by our office staff, whose aim is to reach the heart of the communities in the countries we visit. Through Heart & Sole, we hope to make more of a long term, direct impact to these communities, particularly in less developed countries where even a small amount goes a long way. See our website for more information and details of some of the projects we support.

Please do provide us with a mobile phone contact number. We will only use this to contact you with important information relating to your holiday arrangements. 

Do keep your mobile phones switched on and readily available when travelling to the airport or if delayed in transit so that we can contact you with any last minute information relating to your travel arrangements.  

As a matter of courtesy, please switch off your mobile phone during walks, or endeavour to minimise its use. Please also try to minimise the use of mobile devices during group meals.