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ESSENTIAL INFORMATION


CHANGES TO HOLIDAY ARRANGEMENTS
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Do be aware that itineraries planned for some holidays may be changed on the spot due to unexpected events. The final decision for any changes rests with your tour leader. Ramblers Walking Holidays cannot be held responsible for disruption to planned itineraries arising from weather conditions or situations beyond our control such as earthquakes or political unrest. Every effort will always be made to provide alternative activities and to ensure that you have the best holiday possible.

Occasionally due to unforeseen circumstances we may have to make changes to the advertised hotels and we will advise you of any such changes as soon as possible. On occasion, particularly on holidays visiting multiple centres this may be once the holiday has commenced.

 

TRAVELLING WITH CHILDREN
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Our worldwide holidays are open to everyone, we generally would not consider our holidays suitable for children under 16, and especially under 13s. There are sometimes exceptions though, so please do contact us to discuss your requirements.

 

COMPLAINTS
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We always aim to provide you with the best possible holiday but realistically sometimes things do go wrong, if a problem should arise, please inform the relevant suppliers (for example, hotel staff) and our Leader immediately who will endeavour to put things right on the spot. You should also complete a report form available from your Tour Leader, during your holiday. If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify the complaint whilst you were on the holiday and this may affect your rights under this contract.

If your complaint is not resolved adequately locally, please follow this up within 28 days of your return home by writing to our Customer Service Department, giving your booking reference and all other relevant information. Please keep your letter or email concise and to the point. This will help us quickly identify your concerns and speed up our response to you. Your claim will still be accepted later than 28 days but this impedes our success in its investigation.

 

LOCAL COSTS
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Apart from most UK and long haul holidays, local transport costs that are part of the holiday programme are generally not included unless otherwise specified. Entrance fees too are generally not included unless otherwise specified.

From January 2017, all local transport costs will be included in our holiday prices.

Please note that no refunds can be made should you opt not to participate in the organised programme or take a day off. Similarly, should you decide not to participate in an included group meal arrangement we regret that we will be unable to make any refund for meals not taken.

Expected local costs will be indicated in the Holiday Information Sheets issued with booking confirmation, but as a guideline think in terms of up to £50 per week if you do everything offered. Please note that fluctuations in exchange rates may impact on this estimation of local costs.

In some countries, particularly in the Middle East and India, tipping or ‘baksheesh’ is an unavoidable way of life. To take the hassle out of this, on some holidays we strongly recommend that you allow your tour leader to take care of this, using a combination of funds provided by Ramblers Walking Holidays and a suggested contribution from you. Details will be proved in individual Holiday Information Sheets where this is appropriate.

 

DOGS AND OTHER PETS
 
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We regret that we are unable to accept dogs or other pets on our holidays, either at our hotels or accompanying our walks or other activities, unless specifically stated in the holiday descriptions.

 

OPTIONAL EXCURSIONS
 
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During your holiday you may wish to book an excursion or activity provided by a local operator which does not form part of your pre-booked holiday arrangements and which is available in your destination. We have no involvement in any such activities or excursions which are not run, supervised or controlled in any way by us.

Should you decide to book an excursion or activity please note that your contract will be with the local activity or excursion supplier, who may or may not have their own public liability insurance, and we accept no responsibility for their actions or omissions. You may also be required to sign a waiver or disclaimer form. Any acceptance of liability contained in our Terms & Conditions of booking does not apply to such activities or excursions.

We will offer reasonable assistance to you in the event of loss or injury incurred during any activity not forming a part of your pre-booked holiday arrangement.

Before booking any activity from a local supplier please ensure that your holiday insurance policy covers you for the type of activity likely to be included as a part of the excursion.

 

INDEPENDENT TRAVEL ARRANGEMENTS
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Before finalising any independent travel arrangements, please check with us, as changes to our planned group travel schedules do occur.

 

INSURANCE
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You must be adequately insured to join our holidays. You can either book this directly with us or alternatively, you can use your own travel insurance, you must give us the details of your insurance policy before you travel.

 

LOCAL FACILITIES
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Details of local facilities and expected itineraries are given in good faith but experience has taught us that they may not always be available. Every effort will always be made to overcome any unforeseen circumstances, particularly if safety is compromised.

 

MINIMUM GROUP SIZES
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As with all group tour operators, we require a minimum number of participants to operate each holiday. Should this number not be reached, the holiday will not be commercially viable and we reserve the right to cancel the holiday. This will be done reluctantly and an offer of a suitable alternative holiday will be provided wherever possible.

 

MOBILE PHONES
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As a matter of courtesy to your fellow travellers, please switch off you mobile phone during walks – or endeavour to minimise its use when out on the trail.

Please provide us with a mobile phone number to enable us to contact you at the very last minute or during your holiday – particularly during your outward travel. We will only use mobile phone numbers you provide us to assist you and not to subject you to marketing calls. Please do keep your mobile phone switched on and readily available when travelling to the airport or if delayed en route.

 

OVER 75s
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If you are over 75 we strongly recommend you have a medical before booking to confirm your fitness level. For insurance and safety reasons we may ask you to sign a declaration of fitness.

 

PIONEERING TRAVEL
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Many holidays visit remote areas and leave the main tourist track behind. Local lifestyle, outlook and values may differ considerably from what you have been used to and the health, safety and operational standards of hotels and transport providers may differ from those expected in the UK and other Western countries.

 

SOLO TRAVELLERS
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Our holidays are renowned for being friendly, fun experiences, and our small groups frequently include a significant number of single travellers. You’ll feel very welcome amongst people who share a passion for seeing the world on foot and the outdoor life.

 

SURCHARGE POLICY
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All prices are guaranteed against surcharges except airline costs and fuel. Before making a surcharge we will absorb an amount equivalent to 2% of the holiday charge. See paragraph 3 of our Booking Conditions for more details.

 

TIPPING
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This information is for for guidance only on tipping expectations. We must emphasise that the details below are given for your information only.

In most countries, in restaurants where a service charge is not included, a tip of 10% is considered acceptable. There are some parts of the world such as the Caribbean and the USA where 15-20% is more commonly expected for standard levels of service. When visiting Australia, Czech Republic, India, Morocco, Nepal, New Zealand and Vietnam tipping is considered discretionary. When travelling on a coach outside Europe, $1 per person per day for both the driver and guide is generally considered acceptable.

A disinclination to tip may, in some destinations, have an impact on the smooth running or enjoyment of your holiday. Your leader will have a nominal, goodwill tip for the hotel staff and transfer coach drivers and will be able to provide further advice.

On Cruise & Walk holidays, tips not included in your holiday charge are added to your cabin account.








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