On most flights the baggage allowance is either 20kg/44lb or 23kg/50lb.
Baggage allowances relevant to your holiday are shown in the travel documents sent with your tickets.
On many holidays you may have to carry your own baggage between transfer vehicles, on and off boats, ferries and trains and to your hotel room. Please only pack what you can comfortably handle yourself.
Please note that on holidays where internal flights are taken, the free baggage allowance may be reduced to as little as 15kg/33lbs or less per person. Details will be given in the Holiday Information Sheet, downloadable from the individual holiday pages, and your travel documents.
Should you choose to travel with excess baggage (and pay the necessary extra charge) please note that no single item of baggage should weigh more than 23kg/50lb. Passengers wishing to travel with single items of baggage in excess of 23kg/50Ib should contact their airline for further advice.
Restrictions are currently in place and each passenger is generally permitted to carry only one item of hand baggage through the airport security search point.
The usual dimensions of this item must not exceed 56cm x 45cm x 25cm. In addition, many airlines will also allow you to carry one handbag, briefcase or laptop-sized bag. Details will be given on your travel documents. Liquids, creams or gels in containers not exceeding 100ml each and a maximum of 1 litre in total for all containers must be placed in a separate clear re-sealable bag not to exceed 20cm x 20cm.
The restrictions may be reviewed in the future and we will send details of the latest regulations with your travel documents.
Passengers will be asked to check in, as hold baggage, all bags that exceed the permitted hand baggage size or weight requirements for your particular airline.
Should you book independent flights on ‘budget’ airlines, please note that there are considerable restrictions on baggage allowances both in terms of weight and baggage sizes.
Ensure that you are able to confirm to security personnel that you have packed your own bags and have kept them under your supervision at all times.
Keep all travel documentation, other important paperwork and any medical supplies in your hand baggage. It is a good idea to take a photocopy of your passport with you together with an alternative form of identification as well as details of your debit cards, credit cards and travellers’ cheques – these should be carried separately from the originals and will help you to obtain replacements in case of loss. It is a good idea to label your luggage inside as well as on the outside.
If you are taking any electrical appliances, you may need to take an adaptor, as these are unlikely to be available locally.
We also recommend that you pack a change of clothes in your hand baggage. This might be useful should your main luggage be mislaid en route.
If you are taking a pocket or picnic knife or any other sharp object such as trekking poles, scissors, nail file, tweezers or a corkscrew with you, please make sure that you pack it in your suitcase and not in your hand baggage. Nordic walking poles will need to be packed or taken as separate hold luggage; it is unlikely they would fit in any suitcase.
Please also ensure that you have packed no other items prohibited due to security concerns in your hand baggage.
Never carry items on behalf of other people or leave bags unattended. Please note that a false declaration could result in a refusal to carry you or your baggage.
You should be aware that you will be asked a series of questions regarding the contents of your bag when checking in for your flight. All hold baggage will be subjected to x-ray screening and in some instances, searched by a qualified security agent in the presence of the owner.
In some cases, particularly in the US, security screening procedures may require your bag to be opened whilst in transit and not in your possession. If your baggage is unlocked, screeners are likely to close your bag with a tamper evident seal and place a notice inside alerting you to the fact that your bag has been opened for inspection.
If locked, screeners may have to break the locks on your baggage to carry out the screening process. It is unlikely that you will be able to claim for any damage caused to locked bags which need to be opened for security purposes. You
may wish to consider closing your baggage with ‘cable ties’, available at DIY shops, which can be cut and replaced during the screening process. Alternatively you can use TSA approved and widely available luggage locks which allow US security
officials to open them.
Passengers on some routes into and out of the UK may now also be required to show that electronic devices in their hand luggage are powered up or face not being allowed to bring the device onto the aircraft. Passengers flying into or out of the UK are therefore advised to make sure electronic devices being carried in their hand luggage are charged before they travel.
In the event of lost or delayed baggage, although we will provide you with reasonable assistance, the Montreal Convention provides that it is the responsibility of the airline to deal with baggage problems and provides limits to the liability they have to passengers.
In the event of a missing bag on arrival, it is essential that this is reported to the airline and that you complete a Property Irregularity Report (PIR) before leaving the baggage hall.