Make a careful note of your check-in time (airport check-in desks
usually open at least three hours before take-off) and decide how you’re
going to travel to the airport well in advance. It’s important to allow
extra time for roadworks, traffic delays (which you can check with the
AA or RAC), parking your car, and getting to and from the bus or rail
Please build in extra time too for security checks, check-in and
passport control, especially during busy holiday periods such as bank
holiday weekends and school holiday periods.
We normally have a representative at our UK departure airports and we
recommend that upon arrival at the airport you report to them so that
we can ensure that everyone has arrived safely for their flight; by
doing this, we hope to avoid any unnecessary delays at the overseas
airport before departing for your hotel. Advice as to where to find them
will be in your Travel Note sent to you about two weeks before
Please provide us with a mobile phone number to enable us to contact you at the very last minute or during your holiday – particularly during your outward travel. We will only use mobile phone numbers you provide us to assist you and not to subject you to marketing calls.
Please do keep your mobile phone switched on, readily available and where you can hear it when travelling to the airport or if delayed en route.
At UK airports and some overseas airports you will find self-service
check-in machines for most airlines which you may like to use in order
to avoid queuing.
Many airlines are also introducing facilities to
enable passengers to check-in on-line within 24 hours of your flight,
before travelling to the airport. On-line check-in is not always available for group
bookings like ours, details are available from our Travel Team on +44
(0)1707 386732 or [email protected].
For a relaxed departure you are advised to check in at the airport at
least two hours before scheduled take off time (three hours for long
The earlier you check-in, the wider the choice of seating
available to you.
All members of your party must be present at the check-in desk and
you will need to present your flight tickets or online booking
reference, luggage and passports. You’ll be asked standard security
Any item of hand baggage will be checked to ensure it complies with
size and weight limitations.
If you have exceeded your luggage
allowance, excess baggage charges may be levied. Once your checked-in
luggage has been cleared, you’ll be given receipts for each item, and a
boarding card with your seat number. It’s wise to confirm that your
baggage-check stub is correctly marked with your destination airport.
You should proceed to the departure lounge via Passport Control as
soon as possible as further security checks will occur during which your
hand luggage will be screened. At some airports, clothing may be
searched or your whole body scanned.
Once you have gone through Passport Control you may meet your travelling companions in the departure lounge.
Check the monitors in the departure lounge for latest flight and boarding details.
Due to the size of some airports it can take some time to walk from
the departure lounge to the departure gate. Please check these times before
your flight is called in the departure lounge.
At the departure gate you’ll need to present both your passport and boarding card.
You can check the facilities available at the UK and overseas airports we use by looking at the airport websites.