FAQs

FAQs

Frequently Asked Questions

An A to Z of just about everything you need to know to enjoy your small-group guided walking holiday

Index: A   B   C   D   E   F   G   H   I   J   K   L   M   N   O   P   Q   R   S   T   U   V   W   X   Y   Z

 

A

ABTA

We are members of ABTA - The Travel Association. Our ABTA number is V5094.

We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. ABTA also offers an independent Alternative Dispute Resolution (ADR) scheme for the resolution of disputes in the event that we can't resolve any complaint. See our Financial Protection section for more details.

You can follow ABTA on Twitter, Facebook or Instagram


Accommodation: What sort of accommodation will I stay in?

We go to great lengths to ensure that your holiday accommodation will be of a good standard and provide precisely the kind of room you have booked. We try to secure rooms with ensuite or private facilities wherever possible, and these will have either a bath and wc or a shower and wc. In some instances accommodation may only be available with shared facilities. A single room may contain a single bed, double bed or two twin beds.

See also our advice on Single Rooms and Solo Travellers and holidays with no single rooms supplement.

See also our advice on Meals and Dietary Requirements


Accuracy

We publish our brochures in April and October and make the major updates to our website at these times. We seek to keep our websites up to date with any subsequent changes but please do be aware that local circumstances can change without warning particularly with facilities not managed directly by us or our local accommodation or other holiday service providers. We'll tell you about any significant changes to our advertised holiday arrangements when you book or as soon as we can afterwards.


Advance Passenger Information (API)

So that you can travel, it may be mandatory (as required by government authorities before or at the point(s) of departure and/or destination) to disclose and process your personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Some countries will only permit travel if you provide your Advance Passenger Information or API to the airline before your departure. A failure to provide these details in good time may result in you being denied travel. These API requirements may differ depending on your destination and you are advised to check before booking and certainly before travel. Even if not required to do so by law, we may assist government authorities where appropriate.


Adagio holidays

At Adagio, our sister company, we believe that life is a journey of discovery and should be unrushed. Explore your surroundings in the most relaxing way imaginable, on foot, on an Adagio holiday.

View or order an Adagio holidays brochure.


Advance Registrations

Should a holiday or individual departure date not be on sale yet, you can make a no-commitment Advance Registration for the holiday.


Age considerations

We don't generally consider our holidays suitable for the under 16s, especially the under 13s, although if travelling as a family group you will probably be able to better assess the suitability of a walk for a younger member of your party than us!

At the other end of the scale, if you are 75 or over we strongly recommend that you have a medical examination before booking, to ascertain your personal fitness to join a walking holiday. For insurance and safety reasons we may ask you to sign a declaration stating that you are fit to undertake your chosen holiday.


Airlines

See a list of airlines used in our holiday arrangements


Airport Facilities

You can check the facilities at many UK airports and the overseas airports to which we fly.


Airport Hotels, Parking & Lounges

For great rates on airport parking, hotels and lounges we recommend the service provided by Holiday Extras. Book online or call 0871 360 2570 quoting reference number HX364.

Some of our tour leaders have recommended FHR as a good site to source airport parking, hotels and lounge access. We have no connection with FHR.


AITO

We are members of AITO - the Association of Independent Tour Operators. Our AITO membership number is 5103.

To find out more about AITO or to contact them, please visit www.aito.com.


Alternative Dispute Resolution (ADR)

See our advice on If things Go Wrong for details of ABTA's independent Alternative Dispute Resolution (ADR) scheme.


High Altitudes

Altitude sickness can affect travellers whose itineraries take them above about 2,500m, although some individuals can experience a milder form above about 1,900m. It's difficult to predict who will be susceptible to altitude sickness, although we try to minimise any risk by including time to acclimatise in our itineraries. If you suffer from any heart or respiratory condition, please check with your doctor if considering any holiday visiting high altitude destinations.

The Scottish NHS also provides advice for travellers on Altitude & Travel.


ATOL

We are hold an ATOL (Air Travel Organiser's Licence) issued by the Civil Aviation Authority (CAA). Our ATOL number is 990. See our Financial Protection section for more details.

You can check our ATOL details on the CAA's ATOL Holder Search page.


Austrian Type Beds

In Austria and some areas of Germany twin bedded rooms usually contain typical 'Austrian type beds' which consist of one bed frame fitted with two single mattresses and bed-packs with individual duvets. In most cases the twin rooms will also contain a double sofabed as well as the Austrian type bed, which will make a more comfortable sleeping arrangement for room sharing.

See also our holiday accommodation advice.

 

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B

Baggage Allowance

See our advice on Baggage for information about baggage allowances and baggage restrictions


Baggage Labels

Baggage labels will be sent to you two weeks before departure together will your travel documents. (Baggage labels are not provided for those booking their own independent travel arrangements to and from their holiday destination).


Balance Due Dates

The balance of the holiday price and the date this balance is due to be paid will be shown on your Confirmation of Booking invoice.

Please see our Payments section for more information


Banned Airlines

In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to draw to your attention the existence of a “Community List” which contains details of air carriers which are subject to an operating ban within the EU. For more information see our airlines page.


Bars

If there's a bar at your holiday accommodation, there may be some noise even outside normal opening hours.


Blog

If you're looking for inspiration, take a look at the Travel Blogs written by our staff and clients.

You can either browse the blogs or take a look at our travel blog index.


Booking Conditions

Please take a few minutes to read through our Booking Conditions

If booking a Cruise & Walk holiday, slightly different Cruise & Walk Booking Conditions apply.


Booking Confirmation Documents

On completion of your booking we will send you a Confirmation of Booking invoice.


Booking Reference

When you make a holiday booking with us, we will provide you with a Booking Reference. This can be found at the top right of your Confirmation of Booking document.


Booking your Holiday

Please see our How to Book section for more information.

Individual holiday departures will be flagged up as:

• Available

Available to book immediately - all aspects of the holiday in place and ready to be booked.

• Limited

Either a room, flight or other aspect needs to be obtained before the holiday can be confirmed. This is usually the case when the holiday is close to being fully booked and has only a few places remaining.

• Sold Out

Holiday full - no additional places can be requested.

• Provisional

Holiday price not yet available - please ask about an Advance Registration for this holiday.


Brexit

Take a look at our Brexit Advice page for updates

Should you have any concerns about the operation of your holiday after 29 March 2019, please give us a call.

The UK government has published advice on new passport rules for travel to Europe after Brexit. See our Passports and Visas advice for more information.

More travel advice relating to Brexit is available on the ABTA website.

Watch this space...


British Airways

We are a British Airways Preferred Partner


Brochures

To view an electronic copy of any of our holiday brochures, or to request a free printed copy to be delivered to you, please see our Brochure Request page


Building Work

From time to time, building work at our around your accommodation is unavoidable, particularly where hotels are open all year round, and it can be noisy. If we’re aware of any work, we'll let you know as soon as possible if we think it’ll affect your holiday. This can be difficult as we don’t control the work and we’re not always told when it’ll happen and how long it will last. But if we think it’ll have a significant effect, we’ll give you the option of a refund or an alternative holiday, as highlighted in our Booking Conditions.

 

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C

Card Payments

We do not charge any card processing fees for payments made by credit or debit card.

We do not save your debit or credit card details on our servers.

See our advice on payments and Secure Trading for more information.


Changes to your Booking

If after booking you wish to make changes to your holiday arrangement, we will endeavour to assist you, however additional charges may apply. If you or someone else on the booking are unable to proceed with the holiday, you can request to transfer your booking to some one else.

Please see our advice on Changes to your Booking and Section 5 of our Booking Conditions for more details


Chapters Experience Holidays

Our former sister brand, Chapters Experience Holidays has now been discontinued and incorporated into our main Ramblers Walking Holidays programme.

If you're looking for a holiday previously featured in our Chapters programme, take a look at our range of Experiential Holidays.


Charitable Purpose

Although not a charity ourselves, we have a not-for-profit ethos and channel our profits into charities and projects encouraging access to the great outdoors in the UK and overseas and to local projects which support those in the destinations we visit. Our Mission Statement clarifies and directs our purpose.

See also: the Ramblers Holidays Charitable Trust, our Heart & Sole charitable venture, The Walking Partnership initiative and The Ramblers.


Ramblers Holidays Charitable Trust

Unlike many tour operators, company profits that are not required for the running of the business are channelled into The Walking Partnership, our Heart & Sole scheme and the Ramblers Holidays Charitable Trust which supports environmental conservation projects in the UK. In the UK our Trust supports the Ramblers (formerly the Ramblers Association) and smaller UK charities that provide outdoor experiences including the disadvantaged, the disabled and inner city children.


Checklists

When preparing for your holiday take a look at our handy Travel Documents Checklist.


Travelling with Children

We don't generally consider our holidays suitable for the under 16s, especially the under 13s, although there are exceptions. Bookings can only be accepted from persons under 18 years of age when accompanied by an adult who will be responsible for them at all times.

If you are travelling with children who are unaccompanied by one of both parents, you may need to obtain permissions and comply with the policy of the airline you are travelling with.


Climate in your Destination

A destination's climate is the generally prevailing weather conditions in the region averaged out over an extended period of time, often over 30 years. Weather on the other hand relates to the short-term conditions experienced in a region on a day to day basis.

You can get an idea of the climate of your destination at weather-and-climate.com.

See also our advice on local conditions.

For winter holidays see our advice on snow conditions.


Complaints

We always aim to provide you with the best possible holiday but realistically sometimes things do go wrong, if a problem should arise, please inform the relevant suppliers (for example, hotel staff) and our Leader immediately who will endeavour to put things right on the spot. If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify the complaint whilst you were on the holiday and this may affect your rights under this contract.

If your complaint is not resolved adequately locally, please follow this up within 28 days of your return home by writing to our Customer Service Department, giving your booking reference and all other relevant information. Please keep your letter or email concise and to the point. This will help us quickly identify your concerns and speed up our response to you. Your claim will still be accepted later than 28 days but this impedes our success in its investigation

See also our information about ABTA,what happens if things go wrong and our Financial Protection section


Computer Security Policy

Your confidence in our website and your computer security is important to us. Please take a few minutes to read our Computer Security Policy.


Confirmation Of Booking Documents

On completion of your booking we will send you a Confirmation of Booking invoice.


Contact Us

Please don't hesitate to contact us - we're always happy to talk about our holidays and to give you advice about any aspect of our holidays.


Continuous Walks

Take a look at our walks following Continuous Routes and try a long distance walk based at one or more hotels. When walking from hotel to hotel your baggage is transported for you.


Cookie Policy

See our Cookie Policy for details of the computer cookies used by our websites


Corporate Social Responsibility

See our Responsible Travel section for information of our CSR approach.


Credit & Debit Card Payments

No charges apply to any payment by credit or debit card


Cruise & Walk

Stay in a floating cruise liner hotel with guided walks in each port of call on a Cruise & Walk holiday.

View or order a Cruise & Walk brochure.


Cruise Ports

You can check the facilities at many UK Cruise Ports from which we sail

 

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D

Data Protection

We take your privacy seriously and we take full responsibility for ensuring that proper security measures are in place to protect your personal information. To learn how we protect your data, please take a few minutes to read our Privacy Policy.


Deposits

Please see our Payments section for advice on deposits and balance due dates.


Dietary Requests

If you have any special dietary requests please advise us when making your booking. We will endeavour to pass on any dietary requests to the suppliers of your overnight accommodation and breakfasts but cannot guarantee that they will be able to meet your request.

See also our advice on Meal Arrangements.


Discounts

We won't reduce the price of our holidays without passing this reduction on to those with existing bookings.

See our Early Bird Discount advice for more details.


Travel Documents

Take a look at our handy travel documents checklist when preparing for your holiday.


Dogs: Walking with your pet

We regret that we are unable to accept dogs or other pets on our holidays, either at our hotels or accompanying our walks or other activities, unless specifically stated in the holiday descriptions.

 

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E

Early Bird Discounts

Book your flight-inclusive overseas holiday 6 months ahead and save £40 on long haul holidays and £25 on short haul holidays.

See our Rewards & Benefits section for more information.


Embassies & High Commissions in the UK

The UK Foreign & Commonwealth Office provides contact details of all Embassies and High Commissions in the UK.


Out of Hours Emergency Contact

In the event of a genuine emergency such as a missed flight or medical emergency outside of office hours and which cannot wait until our offices reopen, please contact our Duty Officer who will endeavour to assist you. This number should under no circumstances be used for general enquiries, brochure requests or other non-urgent events.

See our Contact Us section for further advice.


Entrance Fees

Entrance fees are not included unless otherwise stated.

See our What's Included section and individual holiday descriptions for more advice.


ESTA

The Electronic System for Travel Authorisation used by the US Government to check the eligibility of visitors to enter or transit the US under the Visa Waiver Scheme. For more information and to apply, visit the official ESTA application section of the US Department of Homeland Security website


eTA

The Electronic Travel Authorisation system used by the Government of Canada to check the eligibility of visitors to enter or transit Canada by air. For more information and to apply, visit the eTA section of the Government of Canada website


Ethical Travel

See our Responsible Travel section for our approach to the diversity of landscapes, cultures and ways of living around the world.


ETIAS

ETIAS, the European Travel Information and Authorisation System, is an EU scheme intended to keep track of visitors to the Schengen Zone who are not required to hold a visa. It is likely to be introduced in 2020 and is expected to operate similarly to the ESTA scheme used by visitors to the US.


ETOA

We are members of ETOA, the European Tour Operators' Association.


European Health Insurance (EHIC) cards

If visiting the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Sweden, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden or Switzerland

please take your European Health Insurance Card (EHIC) with you; it will help you in the event of you needing medical assistance during your holiday.

Please note the the EHIC has an expiry date, so please check that your card is valid for the duration of your holiday. Please note however the an EHIC should not be considered a substitute for medical or travel insurance.

For more information please visit www.ehic.org.uk.

See also our advice on Health, Safety & Security on holiday.


Eurostar stations

You can check the facilities at the Eurostar terminal from which our holidays by rail depart


Holiday Expectations

Being made up of groups of individuals, it's quite common for your travelling companions to have slightly different expectations of what they wish to get our of the holiday. Your tour leader will endeavour to ensure that everyone gets the most out of their holiday whilst still adhering to the advertised arrangements.

Although we provide advice and information to inform you of the nature of your destination and holiday arrangements, we recommend that you do some independent research on the places visited on the itinerary and the local conditions you might expect so that you can get the most out of your holiday.

See also our Holiday Information section.


Experiential Holidays

See our Experiential Holidays which combine a little walking with a range of engaging activities to compliment your destination.

 

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F

Facebook

Take a look at our Facebook page and feel free to post your thoughts and images relating to your travels with us.


Feedback following your holiday

We'd love to hear how you got on during your holiday with us and welcome all feedback and ideas for the future. We'd also be interested to receive any images from your trip to consider for inclusion on our websites. If you have provided us with an email address we will send you links inviting you to complete an online questionnaire and to provide feedback for future travellers on the independent review site Feefo - see below.


Feefo

We have partnered with independent review site Feefo to provide those interested in holidaying with us with genuine feedback from verified previous clients on their experiences when booking and travelling with us.


First Experience Offer

Introduce family or friends to us and both you and those you recommend receive benefits when they book their first holiday with us.

See our Rewards & Benefits section for more information.


Fitness for your Holiday

The world really is more beautiful on foot. See our advice on personal fitness levels and fitness advice for your holiday to ensure that you get the most out of your holiday.

If you have any concerns regarding your fitness or the suitability of a particular holiday, please contact us and we will be happy to give you advice.


Flights & Airlines

See a list of airlines used in our holiday arrangements


Footwear

Our holidays include everything from easy walking and cultural cities to high altitude trekking on all continents and in all seasons, so having the right footwear is essential and crucial to your enjoyment (and safety) whilst on holiday.

See our Footwear section for more advice.

See also our Walking Grades page for more information on the physical demands of our holidays.


Free Days - days at leisure

On most holidays, the tour leader will have one day's break a week enabling you to have a 'free' day too

 

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GDPR (General Data Protection Regulation)

New European data protection rules came into force on 25 May 2018. See our Privacy Notice.


Group Sizes

Like all group tour operators, we require a minimum number of participants to operate each holiday. Should the number not be reached, the holiday will not be commercially viable and we reserve the right to cancel the departure. This is done reluctantly and an offer of a suitable alternative will be provided wherever possible. Conversely, we don’t guarantee a minimum number of holiday companions.

See our advice on Group Sizes for more details


Holiday Grades

Matching the right walking grade to suit your ability and comfort level is key to your enjoyment. You can follow your spirit of adventure, passion for the outdoors and the desire to enjoy the world's high places with our Moderate or Challenging grade holidays. Or, if you prefer, explore the cultural cities of Europe on foot, or walk on gentle slopes and scenic coastal paths on a Leisurely or Moderate graded holiday.

See our Walking Grades page for more information.

See also our essential advice on Footwear for your holiday.


Guides

See the Tour Leaders section for information on our tour leader and local guides.

 

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H

Health Advice for Travellers

When travelling outside the UK, please take a look at current travel health advice from the Scottish NHS Fit for Travel website and Travel Health Pro, the website of the National Travel Health Network and Centre.

See also our Health, Safety & Security section for more information.

Health, Safety & Security

See our Health, Safety & Security section for details on how we protect your health and safety whilst travelling with us.


Heart & Sole

Our own office-staff led venture, Heart & Sole, aims to reach the heart of the communities in the countries we visit. Our hope is to make a long-term, direct impact to these communities, particularly in less developed countries where even a small amount goes a long way.

Heart & Sole offers much-needed support to projects and charities in the UK and overseas, dealing with both large issues such as animal welfare as well as small, and more personal, ventures such as providing schools equipment to village communities.

For more details, take a look at our Heart & Sole section and some of the projects in our destinations where Heart & Sole is able to make a difference locally.


Holiday Information Sheets

Holiday Information Sheets provide more details about the individual holidays on this website, will be sent to you with your confirmation of booking and can be downloaded at any time from individual holiday pages on this site.


Hotels

See also our advice on Accommodation.


Hutting

If you love the mountains then hutting is the way to enjoy them. Staying in mountain huts allows you to stay in the mountains higher and longer, to cover more ground at higher altitudes and to see more of the unrivalled mountain scenery.

Many mountain huts are located in superb positions and are, on the whole, very well equipped and always provide hot meals, blankets and pillows; you only need bring a sheet sleeping bag. Huts are welcoming places with a large common room cum dining room, with sleeping often in mixed dormitories. Washing facilities are often excellent with hot water and showers, but can be more basic in smaller huts.

Hutting holidays are unsupported so you will need to carry a rucksack with everything you need for your trip. For a two week holiday, this will usually be a 20-25lb pack.

Take a look at our range of hutting holidays

 

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I

IATA

We are members of IATA (the International Air Transport Association) and are an Accredited Agent. IATA seeks to improve the passenger experience for passengers when travelling by air.


Independent Travel arrangements

Most holidays begin at a UK airport, a Eurostar railway station or port. Should you wish to join your holiday in resort, we are usually able to provide a 'Land Only' or 'No Travel' price which would allow you to organise your own independent travel to and from your holiday destination

Please see our Independent Travel section for more advice


Instagram

Take a look at our Instagram page and feel free to post your thoughts and images relating to your travels with us.


Insurance

There’s only one thing worse than having to make an insurance claim for some misfortune that may have occurred on holiday – and that’s not being able to make a claim because you’re not suitably insured.

When embarking on an activity holiday such as with RWH Travel Ltd, it is even more important that your travel insurance cover level is right.

Although we require that in order to participate in our holidays you are adequately insured, we do not require that you buy your travel insurance policy from us. You can purchase insurance through us or another provider. It is your responsibility to check that your policy is adequate; we can’t accept responsibility for any loss that you or anyone travelling on your booking suffers if the individual isn’t adequately insured.

For more information and advice, see our Travel Insurance section


Internships

We offer occasional internships and host a significant number of work experience placements each year to students at universities, colleges and schools as well as to recent graduates interested in pursuing a career in all aspects of tourism.

 

J

Jargon

Every industry has its jargon - ours is no different. Although we always try to communicate with you in plain English, you may occasionally hear some unusual terminology!


Joining your Holiday

Most holidays begin at a UK airport, a Eurostar railway station or port. Should you wish to join your holiday in resort, we are usually able to provide a 'Land Only' or 'No Travel' price which would allow you to organise your own independent travel to and from your holiday destination

Please see our Independent Travel section for more advice

 

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K

Kit Lists

Suggested Kit Lists for our holidays are provided in our Holiday Information Sheets which can be downloaded from individual holiday pages.

See our advice for a basic kit list of clothing & equipment which would be valid for most holidays.

 

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L

Land Only bookings

Most holidays begin at a UK airport, a Eurostar railway station or port. Should you wish to join your holiday in resort, we are usually able to provide a 'Land Only' or 'No Travel' price which would allow you to organise your own independent travel to and from your holiday destination

Please see our Independent Travel section for more advice


Leaders Website

If you are one of our tour Leaders, you can access and log-in to the Leaders' Website.


Lemsford Mill

Our offices have been based in the historic Lemsford Mill since 2005. When we bought and refurbished the mill to convert it from industrial to office use, we reinstalled a water wheel to generate electricity which now contributes almost half of our daily power needs.

Read more about Lemsford Mill.


Load Off Your Back

We are not currently operating our Load Off Your Back self-guided walking programme. All our small-group holidays are led by a qualified and experienced tour leader


Local Conditions

Many of our holiday take place in mountainous, remote or wild environments where weather, abnormal climatic conditions or other local conditions and circumstances may necessitate us to change or suspend our planned and advertised holiday arrangements.

See our Authentic Experiences section for more advice


Local Travel Costs

Unless otherwise stated, all local transport costs involved in carrying out the advertised programme will be included in our holiday prices.

Please note that no refunds can be made should you opt not to participate in the organised programme or take a day off. Similarly, should you decide not to participate in an included group meal arrangement we regret that we will be unable to make any refund for meals not taken.

If not included, any expected local travel costs will be indicated in the Holiday Information Sheets issued with booking confirmation. As a guideline you should think in terms of up to £50 per week if you do everything offered. Please note that fluctuations in exchange rates may impact on this estimation of local costs.

In some countries, particularly in the Middle East and India, tipping or ‘baksheesh’ is an unavoidable way of life. To take the hassle out of this, on some holidays we strongly recommend that you allow your tour leader to take care of this, using a combination of funds provided by Ramblers Walking Holidays and a suggested contribution from you. Details will be proved in individual Holiday Information Sheets where this is appropriate.

Entrance fees are not included unless otherwise stated

For more information see our advice on what's included and what's not included.


Long Distance Footpaths

See Continuous Walks for more information about hiking a long distance trail


Loyalty Points Scheme

For those seasoned travellers we love to see returning year after year, our Loyalty Scheme is a way of showing you our appreciation. So as well as enjoying great holidays at great prices, you can redeem Loyalty Points earned from previous holidays taken to make savings on future bookings.

You’ll earn two Loyalty Points, unless otherwise stated, for every £1 spent on a Ramblers Walking Holiday, Adagio holiday or Ramblers Cruise & Walk Holiday which, on your return from your trip, become valid for use against future holidays booked. Each 100 Loyalty Points can be redeemed as a £1 reduction against your holiday price.

Loyalty Points are applied separately to all individual travellers on a booking, rather than to only the lead passenger, based on the value of their individual arrangements. Although Loyalty Points are non-transferable, subject to the agreement of those travelling with you, you can apply all valid Loyalty Points held by them against the price of a holiday for your party.

Your Loyalty Points remain valid for two years from the date you book the holiday for which they are accrued. Subscribe to our e-newsletters for news, inspiration and offers including bonus Loyalty Points.

We will be able to tell you how many points you have accumulated when you contact us to make your booking. Unfortunately we cannot backdate any points!

We'll hope that you'll find it a real pleasure collecting your Loyalty Points and enjoying your great-value walking holiday at the same time!

Please note that this Loyalty Points scheme replaces our previous price reduction scheme for repeat clients. This Loyalty Points scheme may be withdrawn at any time.

See our other Rewards & Benefits when travelling with us.

 

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Manage myBooking

To check and update your passport, travel insurance or other personal details, check your loyalty points, or pay your balance, please visit our Manage my Booking page.


Meals

The meal arrangement on most of our holidays is half board (some with lunches too) because we know how much you can work up an appetite on an active holiday!

Check individual holiday descriptions for specific meal arrangements. Half board includes breakfasts (usually continental) and evening meals (or occasionally lunch). These are either at the hotel or in a local restaurant and consist of two or three courses. When a holiday states ‘all meals’, lunch is usually a packed lunch.

If you have any particular dietary requests, we are able to accommodate most requests, although unfortunately we cannot always guarantee it. Our reservations/sales team will be able to advise you further, so please call them to discuss your needs before booking.


Minimum Group Sizes

Like all group tour operators, we require a minimum number of participants to operate each holiday. We aren't able to guarantee a minimum number of travelling companions on any holiday

See our advice on Group Sizes for more details


Mission Statement

“To generate funds for walking charities by providing outstanding outdoor activity holidays worldwide.”

This mission statement is a statement of purpose of RWH Travel Ltd. It is a written declaration of the company’s core purpose and focus, and it communicates a sense of intended direction to the entire organisation.


Mobile Phones

Please provide us with a mobile phone number to enable us to contact you at the very last minute or during your holiday - particularly during your outward travel.

Please also ensure that your phone is switched on and with you when heading to the airport or if you are delayed en route.

As a matter of courtesy, please switch off your mobile phone during walks, or endeavour to minimise its use. Please also try to minimise the use of mobile devices during group meals.

See also our Travel & Technology advice.


People with Reduced Mobility (PRMs)

All of our holidays involve physical activity to some degree or other, from city sightseeing on foot to high level alpine experiences just falling short of mountaineering.

We want to ensure that our holidays are accessible to as many people as possible and also recognise that the term 'disability' covers a broad range of impairments. The nature of our holidays does mean however that some holidays and activities will not be accessible to people with certain disabilities or reduced mobility.

For more information and advice please see our Disabilities and Medical Conditions section.

 

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No Travel

Most holidays begin at a UK airport, a Eurostar railway station or port. Should you wish to join your holiday in resort, we are usually able to provide a 'Land Only' or 'No Travel' price which would allow you to organise your own independent travel to and from your holiday destination

Please see our Independent Travel section for more advice

 

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O

Office Opening Hours

Our office and telephone lines are open between:

Monday to Friday:

   

9am - 6pm

Saturday:

   

9.15am - 12pm (3pm in January & February)

See also our advice on how to Contact Us and How to Book.


Optional Excursions

Should you decide to book an excursion or activity provided by a local operator, your contract will be with the supplier and although we cannot accept responsibility for their acts or omissions, we will always offer assistance to a client in difficulty. Please ensure that you are adequately insured for any optional local activity that you wish to participate in.

See our Optional Excursions section for more advice.


Out of Hours Emergency Contact

In the event of a genuine emergency such as a missed flight or medical emergency outside of office hours and which cannot wait until our offices reopen, please contact our Duty Officer who will endeavour to assist you. This number should under no circumstances be used for general enquiries, brochure requests or other non-urgent events.

See our Contact Us section for further advice.

 

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The Package Travel and Linked Travel Arrangements Regulations 2018

The holidays on this website represent a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all rights applying to packages and we will be fully responsible for the proper performance of the package as a whole. Take a look at your key rights under the regulations.


Passports & Visas

Passports are required for all overseas holidays or for identification purposes when boarding a UK domestic flight or cruise ship on an international voyage.

Many destinations require that your passport remains valid for 3 - 6 months beyond your intended date of departure from the country.

If applying for a new passport, please ensure that you do so in good time before your intended date of travel.

See our Passports & Visas section for more information


Provision of Personal Information

In order to be able to process your booking and provide the holiday arrangements for your and those travelling with you, it is essential that you provide us, in good time, with the personal details we need in order to book and administer the services included in your holiday package. Should you decline or fail to provide us with the required details, we will be unable to provide your holiday services and may be forced to cancel you booking, in which circumstances, we will consider this a cancellation by you.

See our Booking Conditions and Privacy Notice for more details.


Photography & Photographs taken on holiday

Many group members enjoy taking photographs during their holiday. We also regularly receive images from those who have travelled with us highlighting their experiences and the sights they've seen. Occasionally we will include clients' photographs in our brochures and websites to depict the nature of our holidays for the benefit of potential future travellers.

Should you wish to take a photograph which includes one or more of your travelling companions, please check that they are happy to be included in your photograph. Similarly, should you not wish to be included in your fellow travellers' photographs please let them know or simply step out of shot should you realise a photograph is about to be taken.

Please also see the advice in our Privacy Policy.


Pioneer holidays

These are more adventurous holidays, well off the beaten track and typically long haul. Whilst exploring lesser-known destinations, local conditions, facilities and transport may be basic, events may require modifications to itineraries at short notice and there may be more travelling, possibly on poor roads – but the experience and stories will be well worth it all.

Take a look at our range of Pioneer holidays


Preference Centre

We'd very much like to keep you up to date with our holiday programmes and any news and offers relating to our holidays. Our Preference Centre allows you to be in control of what we send you and to ensure that you receive it in a way you’re happy with.

To update the personal details you’ll need to provide us before for a forthcoming holiday, visit Manage My Booking.


Privacy Policy

Please take a few minutes to read our Privacy Notice carefully to understand our views and practices regarding your personal data, and how we’ll treat it.


Private Groups

Our private groups specialists can tailor specific walking programmes for your walking club or group of friends. And if our brochured arrangements don’t suit you, we’ll tweak a holiday to suit your needs. Just set us the challenge and we’ll be happy to oblige! Our ambition is not to have your group travel with us just once, but for many years to come. As an incentive we normally offer a reduction of 5% with a group of 16 or more people. Call Amber Parish-Smith our private groups manager on 01707 386745 or email [email protected] to share the adventure and share the savings!

See our Private Groups section for more information


People with Reduced Mobility

See our advice for People with reduced mobility.

 

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Questionnaires

On your return from your holiday, if you've provided us with an email address, we will send you an online questionnaire - we'd love to hear of your experiences!

 

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The Ramblers

The Ramblers is a separate organisation and independent charity which seeks to promote the enjoyment of the countryside through walking activities and champions open access to the British landscape. However for over 70 years we have had an almost unbroken partnership and are a walking holiday partner of The Ramblers.

Our company purpose is to generate funds for walking charities and we help fund The Ramblers' head office both through the Ramblers Holidays Charitable Trust and direct disbursements as well as their local groups through The Walking Partnership initiative.

You can follow The Ramblers on Twitter, Facebook and Instagram.


Regional Flights

We always endeavour to offer as many regional airport departures as possible and make travelling from your local airport even easier.

See our advice on Regional Flights from UK airports for more information


Responsible Travel

We try to ensure that we tread only very softly in all the countries we visit. Travel enriches people’s lives and boosts communities who rely on tourism. However, mass tourism inevitably brings some negative side effects. We recognise that it is unreasonable for local communities to maintain their traditional lifestyles and possibly primitive living conditions for the benefit of tourists, and that everyone should have the right to improved living conditions and more comfortable lifestyles.

We are committed to responsible tourism initiatives at home, as well as overseas. To become even more environmentally friendly, we installed a waterwheel into the refurbished mill from which we operate for the purpose of generating electricity by hydropower. It uses the flow of the River Lea and was the first of its kind to generate electricity in Britain. This provides us with our own sustainable source of power, with any excess going to the UK National Grid. For more about Lemsford Mill, please visit our website. We welcome visits by research and university groups.

See our Responsible Tourism section for more information


Rest Days - days at leisure

On most holidays, the tour leader will have one day's break a week enabling you to have a 'free' day too


Rewards & Benefits

See the Rewards & Benefits when travelling with us.


Run - Hide - Tell

Take a look at the advice from ABTA and Counter Terrorism Policing on what to do in the unlikely event of you being caught up in a terrorist whilst on holiday.


RWH Travel Ltd

Ramblers Walking Holidays are operated by its parent company RWH Travel Ltd.

The RWH Travel group also includes Adagio and Ramblers Cruise & Walk holidays

RWH Travel Limited is a company registered in England & Wales with company number 527266.

Our VAT registration number is: GB 490 2438 48.

 

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Safety & Security on holiday

Overseas safety standards are usually lower than you may be used to in the UK. We take reasonable care to make sure we use only reputable businesses to provide the services that make up your holiday arrangements, and we expect them to provide those services in line with local standards in your destination.

See our Health, Safety & Security section for more details on how we protect your safety whilst travelling with us.

We also recommend that you take a look at the advice from ABTA and Counter Terrorism Policing on what to do in the unlikely event of you being caught up in a terrorist incident whilst on holiday.


Secure Trading

Secure Trading is a secure third party organisation which processes card payments on our behalf when paying for your holiday arrangements. RWH Travel Ltd does not store any payment card details on its own servers.

See our advice on payments for more information.


Self-Guided Walking

We do not currently offer any self-guided holidays, all of our small-group holidays are led by a qualified and experienced tour leader


Sharing Rooms with another group member of the same sex

See the following item on Single Rooms & Solo Travellers

See also our advice on Room Sharing Etiquette


Short Breaks

If you're short of time, or not sure if you'd like to commit to a longer walking holiday, we operate a selection of 2, 3 & 4 night 'Bite Sized' Breaks in the UK.


Single Rooms & Solo Travellers

See our advice on Travelling Solo and Sole Occupancy Rooms for more information

See also our selection of holidays with no single rooms supplement on all or selected departures.


Skiing

See our Winter Spirit section for our selection of cross-country skiing holidays.


Snow

On our Winter activity holidays, in the event of insufficient snow cover to carry out a planned skiing or snowshoeing activity programme, an alternative walking programme will be provided.

Conversely, in the event of excess snow or other adverse weather conditions which may prevent the advertised programme being carried out safely, it may be necessary to alter or suspend holiday arrangements based on the advice of local authorities and guides.

See also our climate advice.


Snowshoeing

See our Winter Spirit section for our selection of snowshoeing holidays.


Social Enterprise

Since our earliest days, we’ve offered something different, and as a social enterprise, sought to make a difference to the way people discover their world. Our purpose is to facilitate access to the world’s great outdoors and to generate funds to support charitable purposes and projects both in the UK and in our destinations. We aim to promote the human benefits of experiencing access to the countryside and landscapes and an appreciation of both the fragility of our planet’s open and wild spaces and the lives and culture of the local people who live in the places we visit.


Social Media

Take a look at our facebook, twitter and Instagram pages and feel free to post your thoughts and images relating to your travels with us.

We also have a YouTube channel where you can see more about us

You might also like to browse our travel blogs written by our staff and those travelling with us.


Special Requests

Where you specify a preference for either a bath or a shower, or twin or double beds, we will make every effort to accommodate your request.

If you specifically request single occupancy of a twin or double room an additional supplement may be incurred.

If you have any other special requests, such as a vegetarian diet, please advise us at the time of booking. We will pass these on to the accommodation providers concerned but we cannot guarantee that all special requests will be fulfilled.

See also our advice on Special Requests and Dietary Requirements.


RWH Travel Staff

Our office staff and tour leaders have a right to work in a non-threatening environment at all times. We reserve the right to refuse the sale of any holiday, service and/or contact with any individual or company who displays threatening behaviour towards our staff.

The success of each holiday depends to a great extent on the members of the group’s abilities to participate physically and cooperate with the tour leader and other group members.


Sustainable Tourism

See our advice on Responsible Travel.


Swimming Pools

If your accommodation has a swimming pool, it’s unlikely it will have a lifeguard. Pools may be closed in early or late season or in poor weather. Also, swimming pools won’t necessarily be heated unless we say otherwise in the holiday description.

 

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Tailor Made Extensions

Many of you like to ‘bolt on’ a mini independent package to your holiday, with an extra stay at our hotel(s) at the start or end of your holiday. For changes to our group flight arrangements a flight administration charge of £35 will apply. Give us a call to find out more.

See our Flight Supplements advice for more information.


Terms & Conditions

See our Booking Conditions advice for more information.


Tipping

Your tour leader has been allocated a small tipping allowance to distribute to accommodation and travel staff, however should you wish to reward someone providing you a high individual service please feel free to offer an additional personal and discretionary tip.

In some destinations, although entirely at your own discretion, tipping is an important aspect of tourism and hospitality life and expectations are fairly high. Further details are provided in the Holiday Information Sheets for individual holidays which can be downloaded from the holiday pages.

See our advice on Local Tips and Restaurant Tips for more details


Tour Leaders

All holidays are led by an experiences and qualified Tour Leader.

If you are interested in becoming a Tour Leader, please see our Join The Team section for more advice.

If you are an RWH Travel tour leader, log in to the Leaders' Website.


Travel Agents

We are happy to accept bookings through Travel Agents.

If you are a travel agent seeking to make a booking on your client's behalf, please see our advice for Travel Agents for more details.

Agents with whom we have an Agency Agreement can access our Travel Agent's Portal.


Travel Aware

The Foreign & Commonwealth Office (FCO) provides advice to help British travellers make informed choices about travelling abroad and to be prepared for an overseas trip.

For the latest travel advice from the FCO check www.gov.uk/travelaware and follow @FCOtravel on Twitter or Facebook.com.FCOtravel on Facebook.


Travel Insurance

See our Insurance advice for more information.


Travel Notes

Travel Notes will be sent to you, together with your tickets and baggage labels, about two weeks before departure confirming the travel details for your holiday.


Trekking Poles

Many of our clients find walking poles hugely beneficial when walking. They can both reduce stress on the knees and aid confidence. Trekking poles cannot be carried as cabin baggage when travelling by air.

See the Trekking Poles advice and our Clothing, Footwear and Equipment section for more information.


Twitter

Take a look at our twitter page and feel free to post your thoughts and images relating to your travels with us.

 

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Useful and Interesting external walking & travel websites

•  Fit for Travel     Travel health advice from the Scottish NHS
•  National Rail     UK rail timetables
•  Rome2Rio     How to get from anywhere to anywhere else
•  The Outdoor Guide     The great outdoors with Julia Bradbury
•  The Ramblers     Britain's outdoor charity
•  The Trek     An American site on all things long-distance trail hiking
•  The Walking Partnership     Financial support for local walking groups
•  Travel Aware     UK Government Travel Advice
•  Travel Health Pro     Travel health advice from the National Travel Health Network and Centre
•  Water-to-Go     Re-usable water filter bottles

 

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VAT

Our VAT registration number is: GB 490 2438 48


Vegetarians

Please also note that although vegetarian eating is slowly becoming more widespread, in some destinations, the concept of vegetarian or vegan eating may be unusual or incomprehensible to locals and some tolerance or patience may still be needed at meal times.

See our advice on dietary requests and Meal Arrangements.


Vertigo

Some holidays and routes require participants to be sure of foot and have a good head for heights. See the individual holiday descriptions and our Holiday Grades information for details.


Visas

See our Passports & Visas section for more information

 

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Waitlists

Should the holiday departure you're interested in be full, or we are unable to secure your desired room type at the time you wish to book, we do operate a waitlist system. Please contact us for more information.


Walking Boots

See our Footwear section for advice on shoes or boots for your holiday.


The Walking Partnership

This initiative provides direct financial support to local walking clubs. Sign up for the scheme and your walking group will receive funding in the form of a financial contribution every time you or one of your members books a holiday with us as well as other great benefits. If you feel that your group would benefit, sign up now! And remember to nominate your group each time you book.

For more details, take a look at www.thewalkingpartnership.org.uk.

For more details of our initiatives to support access to the outdoors and benefit the destinations to which we operate see our What We Do section.


Walking Poles

See our Trekking Poles advice for more information.


Weather

See our climate advice for an indication of the likely weather conditions in your destination.


Winter Sports

See our Winter Spirit holidays for details of our winter sports and winter activity holidays.

See also our advice relating to snow conditions


Website - conditions of use

Your use of this website is based on your acceptance of its Conditions of Use.


Wifi

If wifi is provided at your accommodation, it may not be available in all rooms and bandwidths may vary. Some accommodations may may also make charge for wifi access. Signal strength may be reduced at times of high usage and by thick walls, other electronic equipment and adverse weather conditions. The device you use to connect to the wifi may affect the quality of service received. If your device isn't connected to wifi, don't forget to turn off data roaming to avoid possible data charges. We can't guarantee or accept responsibility for the availability, performance or security of any wifi service provided during your holiday.


Work Experience Opportunities

We offer a number of work experience placements each year to students interested in pursuing a career in all aspects of tourism.

 

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Xenophobia

We don't generally consider our holidays suitable for xenophobes.

 

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Your Holiday Arrangements

We are unable to provide details of your holiday arrangements to friends or family members who may wish to join you or arrange a surprise for you en-route without your written permission. See our Data Protection & Privacy advice for more details of how we protect your data.


YouTube - Ramblers Walking Holidays

We also have a YouTube channel where you can see more about us

 

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Zip Code

For those travelling from North America and completing forms on this site, please enter your zipcode in the fields requesting you to enter your post code.

 

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